Melanie Zanele, Virtual Assistant

Vetted expert in Support (2.5 yr.), Service Manager (2.5 yr.)

C2 (Proficiency) English

Junior (1-2 years)

Victoria West, South Africa UTC+02:00

Summary

Detail-oriented software engineer with over 5 years of experience in full-stack development and expertise in modern programming languages such as Python, JavaScript, and Java. Demonstrated knowledge in agile methodologies, object-oriented programming, and software development life cycle (SDLC). Holds a Computer Science degree and has a track record of implementing robust code for high-volume businesses. Proficient in using technologies like React, Node.js, and Docker, with extensive experience in database design and management using SQL and NoSQL databases. Solid background in developing and optimizing algorithms, data structures, and system design, ensuring best practices in code quality and software architecture.

Questions? Book a call to discuss your project

Main Skills

active admin

Oracle VM VirtualBox

App Service

Gambling & Betting

MS SQL Server Management Studio

Ruby Libraries and Tools

active admin

Databases & Management Systems / ORM

MS SQL Server Management Studio

Industry Domain Experience

Gambling & Betting

Virtualization, Containers and Orchestration

Oracle VM VirtualBox

ID: 100-206-900

Last Updated: 2025-09-16

Work Experience

Virtual Assistant, Virtual Assistance Operations

Summary: Provided comprehensive virtual administrative support, managed calendars, and communicated directly with clients.

Responsibilities: Administrative support, appointment setting, client communication, time management, risk management, online teaching.

Technologies: Microsoft Office, Google Workspace, CRM software, Project management tools, Communication platforms, Scheduling tools, Data entry & research tools.

Cashier Customer Reception, Retail Customer Service

Duration: 2018-2019

Summary: Managed customer transactions, assisted customers with inquiries, and performed refund processes.

Responsibilities: Process payments, handle cash and card transactions, customer assistance, manage refunds, maintain transaction accuracy.

Technologies: None specified.

Administrator, Court Administration

Duration: 2016-2017

Summary: Oversaw court record management, organized hearings, and supported magistrate operations.

Responsibilities: Manage court records, schedule hearings, handle filings, assist magistrates, coordinate administrative tasks.