Melanie Zanele — Virtual Assistant

Expertise in Support (2.5 yr.), Service Manager (2.5 yr.).

Last verified on September, 2025

Core Skills

active admin

Oracle VM VirtualBox

Azure App Service

Gambling & Betting

MS SQL Server Management Studio

Bio Summary

Detail-oriented software engineer with over 5 years of experience in full-stack development and expertise in modern programming languages such as Python, JavaScript, and Java. Demonstrated knowledge in agile methodologies, object-oriented programming, and software development life cycle (SDLC). Holds a Computer Science degree and has a track record of implementing robust code for high-volume businesses. Proficient in using technologies like React, Node.js, and Docker, with extensive experience in database design and management using SQL and NoSQL databases. Solid background in developing and optimizing algorithms, data structures, and system design, ensuring best practices in code quality and software architecture.

Technical Skills

Ruby Libraries and Tools	active admin
Databases & Management Systems / ORM	MS SQL Server Management Studio
Azure Cloud Services	Azure App Service
Industry Domain Experience	Gambling & Betting
Virtualization, Containers and Orchestration	Oracle VM VirtualBox

Work Experience

Virtual Assistant, Virtual Assistance Operations

Summary: Provided comprehensive virtual administrative support, managed calendars, and communicated directly with clients.

Responsibilities: Administrative support, appointment setting, client communication, time management, risk management, online teaching.

Technologies: Microsoft Office, Google Workspace, CRM software, Project management tools, Communication platforms, Scheduling tools, Data entry & research tools.

Cashier Customer Reception, Retail Customer Service

Duration: 2018-2019

Summary: Managed customer transactions, assisted customers with inquiries, and performed refund processes.

Responsibilities: Process payments, handle cash and card transactions, customer assistance, manage refunds, maintain transaction accuracy.

Technologies: None specified.

Administrator, Court Administration

Duration: 2016-2017

Summary: Oversaw court record management, organized hearings, and supported magistrate operations.

Responsibilities: Manage court records, schedule hearings, handle filings, assist magistrates, coordinate administrative tasks.

Technologies: None specified.

Education

Victoria West Combined
IQ Academy Risk Management
2019-2020
Business School of Trade
Masters in Business Studies
2024 - 2025

Certification

Virtual Assistant
Health and Safety
Receptionist
Office Admin
TEFL

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