Experience
TECHNICAL WRITER, Procore Corporation
09/2021 – 08/2022
Improving and documenting the corporate technical docs Confluence knowledgebase of a monolith app switching to microservices to improve construction princess customers:
- Organizing content (removing duplication and identifying and filling in gaps) for a target audience of Procore engineering.
- Defining terminology in glossaries, creating instruction guides, creating FAQs and overviews of tech topics for Engineers
- Diving deep into multiple divisions’ knowledge areas & extensive interviewing of the PMs, Teamleads and senior engineers
TECHNICAL WRITER, Freelancer (projects like Lycia - Querix Package Manager, HRForecast.com/)
08/2020 – 08/2021
- Substituted an in-house writer for urgent updates of customer docs (developers of 4gl compiler in Lycia application) in MadCap FLare authoring tool along with Camtasia video editor + APIs in Swagger
- Interviewed SMEs of HRForecast and was engaged in complete rewriting of the company’s website content
TECNICAL WRITER, GlobalLOgic (MedTronic healthcare project)
03/2020 – 07/2020
- Finalizing software development and testing plans and reports, for design verification, functional verification, acceptance testing, verification and validation stages
- Pulling together End of Phase 1 Release documents
- Getting approval from the Product Owner and the PM for the above at the meetings and amending the docs accordingly
MARKETING CONTENT MANAGER, SoftServe
12/2018 – 04/2019
- Responsible for VR/AR, Experience Platforms, and IoT verticals coverage to the outer world
- Interviewed SMEs (C-level, PMs and TeamLeads) to create the indepth reports and marketing assets: case studies, blogs, interactive infographics, white papers, content for the web pages and one-pagers
SCRUM MASTER/ TEAMLEAD OF BUSINESS PROCESS BUILDERS for Tomas Cook (UK)
03/2016 – 12/2016
Key achievement: introduced, established and maintained Scrum process in the project of 6 members
- Organized meetings on Product and Sprint Backlog estimation and prioritization with Product Owner
- Maintained process model analysis (As-is) and designed new processes (To-be);
- Organized Demos, UAT, and presentations for key users
SENIOR PROCESS ENGINEER, EPAM Systems
12/2014 – 02 2016
Key achievement: Being assigned for Project Management and Software Development process improvements, introduced and settled cooperation between Agile and Testing Competency Centers; simplified the workflow of metrics and guidelines discussion
- Performed internal audits of QMS effectiveness (corporate requirements, ISO 9001, ISO 27001, CMMI-Dev)
- Agile (Scrum, Kanban) and Testing Process improvement: guidelines, procedures, metrics review and redefining
- Internal Documents language review and update till approval: policies, processes, procedures, checklists, templates
TRANSLATOR - EU Twinning Project, Freelancer
08/2014 – 11/2014
English-Ukrainian translations for harmonization of EU - Ukraine legislation (industry standards, EU Regulations, Directives etc)
SCRUM MASTER for Deutsche Bank ODC, Luxoft
01/2014 – 07/2014
- Organized meetings on Backlog estimation and prioritization, Demos, UAT, and presentations with PO and key users
- Maintained project processes and introduced continuous improvements aligned with Scrum
PROJECT MANAGEMENT ADMINISTRATOR, AstoundCommerce (SysIQ)
10/2013 – 01/2014
Ensured project processes were followed and reported on availability of engineers and booked for project work on based on the CRM
PROGRAM COORDINATOR, Frog Ukraine
04/2012 – 09/2013
Key achievement: Acted on behalf of all designers and developers teams at the weekly resource meetings for better timing of commencement and completion of projects, especially those that overlapped; assisted and supported the Project Manager
- Drafted project plans given approved budget, timeframes and resources and communicated it to European resource manager
- Maintained and tracked development process as a Scrum Master (backlogs, meetings, process trainings)
LEAD EXECUTIVE QUALITY, Aricent Technologies Ukraine
05/2011 – 04/2012
Key achievement: Minimized internal audits duration and introduced project specific metrics after workshops with PMs
- Reorganized (based on feedback), conducted, and followed up quality management trainings
- Analyzed project workflowsto define strengths and weaknesses and to create improvement plans
monitored performance metrics to track projects performance
collected and analyzed on-going and post-mortem projects metrics
SENIOR STANDARDIZATION, CERTIFICATION AND QUALITY SPECIALIST, Art-master, Ltd
11/2007 – 08/2009
Key achievement: Initiated and managed creation of the unified corporate terminology database to improve user experience
- CMMI-DEV implementation team-member, described new processes to align with quality, information security and CMMI
HEAD OF PRODUCT CERTIFICATION DEPARTMENT, All-Ukrainian NGO "Living Planet"
10/2006 – 11/2007
Key achievement: built up an integrated management system conforming with ISO/IEC 17021 and ISO 14024 requirements
Managed product certification, recruited personnel, and evaluated their performance
QMS ENGINEER, Certification Body "Prirost" - "DQS-Ukraine"
09/2005 – 10/2006
Key achievement: qualified for an external auditor for ISO 9001 within aggressive 6 months timeframe
As a mgmt rep, consolidated input data for management review of QMS effectiveness; developed and controlled corrective and preventive actions implementation
QMS ENGINEER, Lebedin Oil-Processing Plant"
01/2002 – 08/2005
Key achievement: cut accounts receivable down by .5 million UAH after having re-engineered the corporate QMS
Management representative: assured QMS proper functioning and coordinated internal auditors' work and training
PERSONAL ASSISTANT, Law firm «Service - Consulting» Ltd
06/2001 – 12/2001
Office routine and English-Russian and Russian-English translations: laws, documents for legal actions, mail
Education
MBA at Inter-regional Academy of Personnel Management - 05/2004Â - Magna cum laude: GPA 3.9 out of 4.0
 BBA at International Christian University 05/2001
Upstaffer since March, 2023
