Henrietta Gbone Onemokpe — Virtual Assistant & customer service| Data entry

Expertise in Support (1.5 yr.), CRM Implementation (1.0 yr.).

Last verified on August, 2025

Core Skills

Customer Service

Google Workspace

Zapier

Data Entry

LiveChat

Bio Summary

A capable Virtual Assistant with over a year of experience in providing exceptional support to teams and businesses. Demonstrates expertise in CRM and client management, lead generation, email marketing, customer support, project coordination, automation, and process optimization. Possesses a strong proficiency in a suite of key tools including HubSpot, Apollo, Lemlist, and Trello, combined with certifications in virtual assistance. Experience in customer-facing roles and administrative support further showcases adaptability and commitment to excellent service. Notably recognized for upskilling efforts during a career break.

Technical Skills

Cloud Platforms, Services & Computing	Zapier
Google Cloud Platform	Google Workspace

Work Experience

Administrative Assistant, Educational Support and Administration

Duration: Jan 2021 – Sep 2022

Summary: Provided daily care and supervision for children in an educational environment

Responsibilities: Ensuring a safe and engaging environment, maintaining communication with parents, assisting teachers with classroom organization and activity coordination, handling attendance records and parent inquiries

Customer Service Assistant, Customer Service and Store Support

Duration: Nov 2022 – Jun 2024

Summary: Assisted customers with their shopping experience and addressed complaints in a retail setting

Responsibilities: Ensuring customer satisfaction during buying and checkout, resolving product-related concerns, maintaining a friendly shopping environment, supporting store operations including restocking and organizing inventory

Certification

Certified Virtual Assistant
Digital Witch
2025

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