Henrietta Gbone Onemokpe, Virtual Assistant & customer service| Data entry
C2 (Proficiency) English
Junior (1-2 years)
Sapele,
Nigeria
UTC+01:00
Summary
A capable Virtual Assistant with over a year of experience in providing exceptional support to teams and businesses. Demonstrates expertise in CRM and client management, lead generation, email marketing, customer support, project coordination, automation, and process optimization. Possesses a strong proficiency in a suite of key tools including HubSpot, Apollo, Lemlist, and Trello, combined with certifications in virtual assistance. Experience in customer-facing roles and administrative support further showcases adaptability and commitment to excellent service. Notably recognized for upskilling efforts during a career break.
Main Skills
Customer Service
Google Workspace
Zapier
Data Entry
LiveChat
Cloud Platforms, Services & Computing
Google Cloud Platform
Work Experience
Administrative Assistant, Educational Support and Administration
Duration: Jan 2021 – Sep 2022
Summary: Provided daily care and supervision for children in an educational environment
Responsibilities: Ensuring a safe and engaging environment, maintaining communication with parents, assisting teachers with classroom organization and activity coordination, handling attendance records and parent inquiries
Customer Service Assistant, Customer Service and Store Support
Duration: Nov 2022 – Jun 2024
Summary: Assisted customers with their shopping experience and addressed complaints in a retail setting
Responsibilities: Ensuring customer satisfaction during buying and checkout, resolving product-related concerns, maintaining a friendly shopping environment, supporting store operations including restocking and organizing inventory
Certification
- Certified Virtual Assistant
- Digital Witch
- 2025