Basetsana Mashaba, Customer Service, Administration, and Retail Operations Professional
B2 (Upper-Intermediate) English
Junior (1-2 years)
Johannesburg,
South Africa
Summary
Software engineer with 4+ years in customer service and administration, transitioning to full-stack development. Knowledge in IT Tools, administrative efficiency, and process management. Practical experience includes administration, sales tracking, and customer relationship management. Pursuing a Certificate in Full Stack Development, with an expected completion by July 2025, and acquiring Data Entry Tools and Techniques education. Core skills include IT proficiency, technical support, problem-solving, and efficient handling of high-volume transactions.
Main Skills
Git
Illustration and icons
RDBMS
Data Entry
Databases & Management Systems / ORM
Amazon Web Services
Message/Queue/Task Brokers
Soft Skills
Version Control
UI/UX/Wireframing
QA, Test Automation, Security
Operating Systems
Other Technical Skills
Work Experience
Shop Assistant, Cashier and Admin, Retail Operations
Duration: Dec 2021 - Nov 2022
Summary: Handled routine customer service and administrative tasks at a retail establishment.
Responsibilities: Managed administrative tasks including supplier order inventory management and sales tracking, resolved issues including financial exchange, maintained store displays and inventory levels, operated equipment with security and responsibility, handled cash register transactions.
Technologies: Price guns, barcode scanners, cash registers
Call Centre Agent, Cashier and OTC Assistant, Customer Service and Administrative Assistance
Duration: Dec 2022 - Current
Summary: Provided customer support through multiple channels and contributed to administrative assistance at a pharmacy.
Responsibilities: Handled customer inquiries via Phone, Email, WhatsApp, processed transactions as a cashier, assisted clients with over the counter medication, managed client portfolios, delivered organisational information, completed a high volume of inbound and outbound calls within deadlines.
Technologies: CRM software, administrative tools
Basic First Aid and Medical Administration, Basic First Aid and Medical Administration
Duration: Jan 2023 - March 2023
Summary: Engaged in medical administration practices including basic first aid.
Responsibilities: Administered basic first aid, injections, ear and nose piercings, managed feedback information, and provided customer support.
Technologies: Medical administration tools
Education
- BACHELORS DEGREE
- Primrose Technical Hoerskool with courses in English, Mathematical Literacy, Business Studies, Afrikaans, Life Orientation, Life Science, Geography
- Jan 2017 - Jan 2021
- CUSTOMER SERVICE AND ADMINISTRATIVE COURSE
- Character INC Ackermans Pharmacy |Primrose.
- Jan 2023 - Sept 2024
Certification
- Basic First Aid and Medical Administration
- Ackermans Pharmacy Johannesburg, Primrose
- Jan 2023- March 2023
- Certificate in Full Stack Development
- IT Varsity, Johannesburg
- May 2025- July 2025
- Data Entry Tools and Techniques
- Alison Online Course, Johannesburg
- Feb 2024- Dec 2024