Priscilla Macaulay, Customer Service Representative
C2 (Proficiency) English
Middle (3-5 years)
Summary
Customer service professional with extensive experience in delivering exceptional service and support. Known for strong communication skills, problem-solving abilities, and a customer-centric approach. Proficient in handling diverse customer inquiries, resolving issues efficiently, and enhancing customer satisfaction. Demonstrated success in streamlining customer service processes, implementing effective solutions, and fostering positive client relationships. Proven track record in improving service quality and achieving high customer retention rates through strategic initiatives and a commitment to excellence.
Main Skills
Research Skills
Conflict Management
Collaboration, Task & Issue Tracking
Soft Skills
Platforms
Project Management & Administration
QA, Test Automation, Security
Work Experience
Freelance Customer Service Representative, CRM System Optimization
Duration: August 2023 – PresentSummary: Spearheaded the adoption of a new CRM system to enhance team efficiency.
Responsibilities: Addressed and resolved customer inquiries, led a customer support team, and nurtured client relationships, resulting in increased satisfaction and retention rates.
Technologies: CRM Systems, Phone, Email, Live Chat
Customer Service Representative, IT Support Enhancement
Duration: January 2024 – March 2024Summary: Streamlined project management processes and implemented Helpdesk WhatsApp for team collaboration.
Responsibilities: Introduced project management software, engineered Helpdesk WhatsApp integration, and led the launch of a specialized project management system.
Technologies: Asana, Trello, Monday.com, Helpdesk WhatsApp
Customer Service Representative, Customer Inquiry Response Improvement
Duration: May 2021 – March 2022Summary: Implemented a successful strategy to answer customer inquiries faster, enhancing customer satisfaction.
Responsibilities: Managed customer inquiries with strategic negotiation, analyzed store layout for product positioning.
Technologies: CRM Tools Software, Sales Analysis
Education
- Bachelor of Science Nutrition and Dietetics
Obafemi Awolowo University
2015 - 2019
Certification
- Customer Service Representative Certification (CSRC)
Digital Witch Community
Not provided - Customer service essentials
Great Learning
Not provided - Customer relationship management
Great Learning
Not provided - Customer Management
Not provided
Not provided - Customer success fundamentals
Customer SuccessU
Not provided - Customer Success Advanced Concept Certification
Customer SuccessU
Not provided