OLAOYE, OLADAYO BLESSING Customer Care Representative / Web Administrator

Service Manager (2.5 yr.), Front-End Web (0.5 yr.)

Summary

A result-driven software engineer with a background in Agricultural and Environmental Engineering, and extensive experience in customer service roles. Versed in both front-end and back-end development, and adept at using React.js, Python, PHP, and JavaScript alongside HTML and CSS. Demonstrates a solid understanding of software development practices with practical experience in using CRM, Freshdesk, Paystack, and SEO tools. A proven track record in handling customer communications and feedback, complemented by excellent interpersonal skills and an ability to foster team collaboration. The engineer brings a strong problem-solving ethos, and is proficient in MS Office applications, with strengths in multi-tasking and adapting to new technologies.

Work Experience

Customer Care Representative, Customer Relations and Services

Duration: Jan 2024 – Till Date
Summary: Attended to customers’ needs including complaints handling, inquiries, order placement, updates dissemination, and feedback collection through various platforms, and participated in the advertisement of products and services.
Responsibilities: Customer support, inquiries handling, order placement, communication, feedback collection, product advertisement.
Technologies: In-app chat, Social media, CRM

Manager/Web Administrator, Solar Installation Promotion and Web Administration

Duration: May 2023 - Dec 2023
Summary: Managed customer follow-ups, created presentations on solar installation, performed digital marketing and website SEO, and handled procurement of materials.
Responsibilities: Customer management, presentation preparation, digital marketing, website SEO, material procurement.
Technologies: SEO, Digital Marketing

Teacher(NYSC), Educational Enhancement

Duration: September 2021 - August 2022
Summary: Educated students in Mathematics and Agricultural Science, improving exam success by over 10%, and coordinated extracurricular activities to boost mental alertness.
Responsibilities: Teaching, monitoring student performance, objective setting, extracurricular activities coordination.
Technologies: MS Office, Educational tools

Customer Care Representative, Customer Engagement and Product Promotion

Duration: May 2020 - May 2021
Summary: Managed customer calls, collected feedback, and advertised products and services.
Responsibilities: Customer call handling, feedback collection, product advertisement.
Technologies: Telecommunication, Social media

Industrial Trainee, Agricultural Production and Marketing

Duration: October 2018 - May 2019
Summary: Supported production and marketing activities for coffee, cocoa, cashew, and cola products and assisted in organizing related programs.
Responsibilities: Production assistance, program conductance, product marketing.
Technologies: Production tools, Marketing strategies

Industrial Trainee, Sales Optimization and Customer Relations

Duration: January 2018 - March 2018
Summary: Enhanced sales through customer service and relationship maintenance, significantly expanding the customer base.
Responsibilities: Product sales, customer relationship maintenance, sales optimization.
Technologies: Client relationship management

Education

Bsc, Agricultural and environmental Engineering
University of Ibadan, 2020
4 years
Senior Secondary School Certificate
David Joel Group of Schools, 2014
Junior Secondary School Certificate
Christ Ambassadors' College, 2011
Primary School Leaving Certificate
Revived Nursery and Primary School, 2008