Work Experience
Customer Care Representative, Customer Relations and Services
Duration: Jan 2024 – Till Date
Summary: Attended to customers’ needs including complaints handling, inquiries, order placement, updates dissemination, and feedback collection through various platforms, and participated in the advertisement of products and services.
Responsibilities: Customer support, inquiries handling, order placement, communication, feedback collection, product advertisement.
Technologies: In-app chat, Social media, CRM
Manager/Web Administrator, Solar Installation Promotion and Web Administration
Duration: May 2023 - Dec 2023
Summary: Managed customer follow-ups, created presentations on solar installation, performed digital marketing and website SEO, and handled procurement of materials.
Responsibilities: Customer management, presentation preparation, digital marketing, website SEO, material procurement.
Technologies: SEO, Digital Marketing
Teacher(NYSC), Educational Enhancement
Duration: September 2021 - August 2022
Summary: Educated students in Mathematics and Agricultural Science, improving exam success by over 10%, and coordinated extracurricular activities to boost mental alertness.
Responsibilities: Teaching, monitoring student performance, objective setting, extracurricular activities coordination.
Technologies: MS Office, Educational tools
Customer Care Representative, Customer Engagement and Product Promotion
Duration: May 2020 - May 2021
Summary: Managed customer calls, collected feedback, and advertised products and services.
Responsibilities: Customer call handling, feedback collection, product advertisement.
Technologies: Telecommunication, Social media
Industrial Trainee, Agricultural Production and Marketing
Duration: October 2018 - May 2019
Summary: Supported production and marketing activities for coffee, cocoa, cashew, and cola products and assisted in organizing related programs.
Responsibilities: Production assistance, program conductance, product marketing.
Technologies: Production tools, Marketing strategies
Industrial Trainee, Sales Optimization and Customer Relations
Duration: January 2018 - March 2018
Summary: Enhanced sales through customer service and relationship maintenance, significantly expanding the customer base.
Responsibilities: Product sales, customer relationship maintenance, sales optimization.
Technologies: Client relationship management
Education
- Bsc, Agricultural and environmental Engineering
University of Ibadan, 2020
4 years
- Senior Secondary School Certificate
David Joel Group of Schools, 2014
- Junior Secondary School Certificate
Christ Ambassadors' College, 2011
- Primary School Leaving Certificate
Revived Nursery and Primary School, 2008
