We're looking for a Senior AI Engineer for a dynamic pre-seed startup with about 5 team members. The startup is revolutionizing customer service through Gen AI and telephony.
The team works on intelligent AI-driven solutions for communication automation.
- The external chat assistant integrates into websites to engage with users, while the internal chat assistant optimizes knowledge management within companies.
- The external call assistant automates outbound calls, such as client outreach or debt collection, and the internal call assistant handles incoming calls, enhancing the efficiency of support and customer service operations.
What You'll Do:
- Key contributor to the development of our AI platform's backend, ensuring robust and scalable architecture.
- Collaborate closely with our small, agile team to implement backend services using Azure Function Apps and manage APIs.
- Manage and optimize databases, including Cosmos DB for live data and user profiles.
- Integrate AI models using Azure OpenAI and Azure AI Studio for advanced search and response functionalities.
- Ensure seamless integration with our AI call agent platform.
- Handle telephony integrations with Twilio or VoxImplant for smooth customer interactions.
- Innovate and contribute to the overall architecture and design of our platform, focusing on scalability and performance.
Requirements:
- Proven track record in backend development with experience in microservices architecture and cloud platforms, specifically Azure.
- Azure Cloud: Azure cloud services such as Cosmos DB, Azure OpenAI, Azure AI Studio, Azure Functions, Azure API Management, etc.
- Telephony platforms such as VoxImplant and/or Twilio
- Languages: Python, C#
Why join the project?
- Be part of an early-stage company with big ambitions and the opportunity to shape the future of AI in customer service.
- Work in a small, close-knit team where your contributions are recognized and valued.
- Flexible work environment, allowing you to balance work and life.
Last Updated: April, 2025
