Support Engineer

Support, Service Manager.

Junior

Upper-Intermediate English

Required Skills

Azure App Service

Nice to Have

Office 365

WebRTC

UML

Customer Service

Microsoft

Data Entry

Microsoft Office Suite

Communication Skills

Summary

Support Engineer with 1-2 years of experience in customer service, skilled in troubleshooting and resolving technical issues on a digital platform.
Experienced in handling inbound communications, prioritizing tasks, and escalating complex cases to higher-level support teams.
Fluent in English and French, providing effective bilingual customer support.
Proficient in office tools and basic technical terminology, with a strong focus on delivering timely, accurate solutions and guiding users on platform features.
Preference will be given to candidates with voice/phone support experience.
Locations: Ukraine, Bulgaria, CZ, Slovakia, Poland, Romania

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Job Description

We are looking for a Support Engineer to join a cross-functional development team, providing frontline support to users of a digital platform. In this role, you will interact directly with customers, helping resolve a variety of issues - from account access challenges to guidance on platform usage and best practices.

Roles and Responsibilities

Respond promptly and professionally to incoming customer inquiries via phone and email, ensuring timely resolution.
Effectively manage daily workload while maintaining up-to-date knowledge of company products and services.
Fully address customer questions and issues, ensuring they have the necessary support and resources.
Educate users on key platform features and processes to enhance their experience and independence.
Escalate complex issues to higher-level support teams when needed.
Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction.
Troubleshoot technical issues and provide practical solutions while maintaining a professional and positive attitude.

Key Skills and Qualifications

1-2 years of experience in customer support or a related field.
Strong written and verbal communication skills in English and French.
Excellent problem-solving and critical-thinking abilities.
Customer-oriented mindset with empathy and confidence in communication.
Ability to work both independently and as part of a team.
Basic computer proficiency, including familiarity with office applications.
Understanding of basic technical terminology is a plus.

Additional Information

Supportive and growth-oriented work environment.
Opportunities for professional development through internal events, courses, and certifications.
Flexible working arrangements and comprehensive benefits package.

Technologies and Tools

Office productivity tools and standard computer applications.
Communication via phone and email.
Troubleshooting using technical knowledge and structured problem-solving approaches.

How to Apply for Support Engineer

Be ready for the next steps:

Create your profile on our website (import from LinkedIn)
20-30-minute screening call
Technical interview feedback
Project Selection (we are looking for the best project for you).

Who can apply:

We work with developers across Europe, LATAM, the U.S. (W-9 form owners), Canada, Asia, Oceania, and the UK.
We do not provide visa assistance, and this cooperation model does not include direct-hire benefits.
We cannot accept applicants from Russia, Belarus, Iran, or North Korea.

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