Bilingual UX Research Moderator (South Africa)

We are exploring the possibility of engaging a bilingual UX Research Moderator based in South Africa to support an upcoming user/market research project targeting niche, non-English-speaking audiences.

The role will involve moderating remote research sessions in local languages, assisting with translation and localization of research materials, and delivering translated outputs. This is a short-term contract engagement estimated at approximately 50 hours of work.

Responsibilities

• Moderate 10-12 remote user research sessions (approx. 45 minutes each) with participants speaking local South African languages;
• Facilitate discussions in participants’ native languages while ensuring research objectives are met;
• Translate and localize research scripts from English into relevant local languages (Afrikaans, isiZulu, isiXhosa, Sesotho, Setswana);
• Provide real-time or post-session translation support as needed;
• Prepare and deliver translated transcripts or summaries of research sessions;
• Collaborate with the research team to ensure cultural and linguistic nuances are accurately captured.

Requirements

• Proven experience in UX research moderation or qualitative user research;
• Fluency in English and at least one of the following: Afrikaans, isiZulu, isiXhosa, Sesotho, or Setswana;
• Strong translation and localization skills (English ↔ local languages);
• Experience conducting remote user interviews or usability testing sessions;
• Excellent communication and facilitation skills;
• Strong understanding of cultural context within South Africa;
• Ability to work independently on a contract basis.

Additional Details

• Location: South Africa (remote);
• Estimated workload: ~50 hours total;
• Scope includes moderation, translation, and transcription deliverables.