Senior UX Researcher (Onsite in New York/Chicago)

Project Description 

Responsibilities: 

• Fight for the users–be a staunch advocate for our users and evangelize user experience throughout the organization.
• Conduct UX research and usability tests with customers and share findings with stakeholders.
• Partner with Product peers to contribute to overall strategy and decision-making about product direction.
• Help deliver straightforward storytelling around customer needs and business opportunities.
• Work cross-functionally with product management, engineering, and design peers.
• Independently lead research planning and execution, effectively building alignment with cross-functional peers and stakeholders throughout the research process.
• Clearly communicate insights and learnings, tying directly to actionable next steps and impact on product direction.
• Contribute to the growth and development of the UX Research team and discipline.
• Represent customer needs and opportunities, backed by data, in strategic product planning and prioritization.
• Collaborate with Design and Product leadership to align research priorities and roadmap across multiple work streams.
• Partner closely with other researchers to build out Smartsheet’s research practice and infrastructure, including sourcing research vendors to augment your team's work.

Requirements:

• 5+ years of relevant user research experience working on digital experiences with a proven track record of generating actionable insights that resulted in measurable product improvements.
• Experience with a broad range of research methodologies, both qualitative and quantitative, across the various stages of product development (pre and post-product launch)
• Ability to collaborate closely with cross-functional partners, driving alignment around user needs and incorporating peers into the research process.
• Experience planning and driving cross-functional brainstorming activities (such as design sprints or similar exercises)
• Experience conducting complex research at scale.
• Excellent written and verbal communication skills and can present effectively to executive audiences.
• Relentless focus on users and solving for their needs and wants.
• Have considerable experience translating user needs into AI strategies

Nice to haves:

• Enterprise software, commercial real estate, real estate technology, or FinTech experience
• Demonstrated success coaching and leading a team(s) in a rapidly growing and iterative culture.
• A passion for analytics, key metric definition, and their tracking - to drive design decisions