Senior AI Engineer for AI call agents platform

Project Description

We're looking for a Senior AI Engineer for a dynamic pre-seed startup with about 5 team members. The startup is revolutionizing customer service through Gen AI and telephony.

The team works on intelligent AI-driven solutions for communication automation.

• The external chat assistant integrates into websites to engage with users, while the internal chat assistant optimizes knowledge management within companies.
• The external call assistant automates outbound calls, such as client outreach or debt collection, and the internal call assistant handles incoming calls, enhancing the efficiency of support and customer service operations.

What You'll Do:

• Evaluate Gen AI models (openAI, Mistral, etc.), embedding algorithms, etc., to produce an efficient and scalable RAG pipeline.
• Lead the development/architecture of our RAG pipeline, AI platform's backend, ensuring robust and scalable architecture.
• Collaborate closely with our small, agile team to implement our AI infrastructure in Microsoft Azure.
• Ensure seamless integration with our AI call agent platform.
• Handle telephony integrations with Twilio or VoxImplant for smooth customer interactions.
• Innovate and contribute to our platform's overall architecture and design, focusing on scalability and performance.

Requirements

• Proven track record in RAG and Gen AI development with experience in microservices architecture and cloud platforms, specifically Azure.
• Gen AI models (openAI, Mistral, etc.) and RAG systems (Azure AI search, Ragflow, etc.)
• Azure Cloud: Azure cloud services such as Cosmos DB, Azure OpenAI, Azure AI Studio, Azure Functions, Azure API Management, etc.
• Telephony platforms such as VoxImplant and/or Twilio
• Languages: Python, C#

Why join the project?

• Be part of an early-stage company with big ambitions and the opportunity to shape the future of AI in customer service.
• Work in a small, close-knit team where your contributions are recognized and valued.
• Flexible work environment, allowing you to balance work and life.