Senior AI Engineer – Customer Service AI Platform

Project Description

We're looking for a Senior AI Engineer for building intelligent telephony and chat platform for customer service using GenAI approach and techstack. The team you'll be part of builds intelligent AI-driven solutions for communication automation.

What You'll Do:

• Lead the development/architecture of our AI platform's backend and RAG pipelines, ensuring robust and scalable architecture
• Evaluate Gen AI models (openAI, Mistral, etc.) and build using these models, create AI algorithms, etc., build an efficient and scalable RAG pipelines.
• Collaborate closely with our small, agile team to implement our AI infrastructure in Microsoft Azure.
• Ensure seamless integration with our AI call agent platform.
• Handle telephony integrations with Twilio or VoxImplant for smooth customer interactions.
• Innovate and contribute to our platform's overall architecture and design, focusing on scalability and performance.
• Chat assistant integrates into websites to engage with users, while the internal chat assistant optimizes knowledge management within companies.
• Call assistant automates outbound calls, such as client outreach or debt collection, and the internal call assistant handles incoming calls, enhancing the efficiency of support and customer service operations.

Requirements

• Proven track record in RAG and Gen AI development with experience in microservices architecture and cloud platforms, specifically Azure.
• Gen AI models (openAI, Mistral, etc.) and RAG systems (Azure AI search, Ragflow, etc.)
• Azure Cloud: Azure cloud services such as Cosmos DB, Azure OpenAI, Azure AI Studio, Azure Functions, Azure API Management, etc.
• Telephony platforms such as VoxImplant and/or Twilio
• Languages: Python, C#

Why join us?

• Build AI revolutionary AI platform from scratch
• Be part of an early-stage company with big ambitions and the opportunity to shape the future of AI in customer service.
• Work in a small, close-knit team where your contributions are recognized and valued.
• Flexible work environment, allowing you to balance work and life.

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