Bohdan M — IT Service Manager

Expertise in Project Manager.

Last verified on July, 2023

Core Skills

ServiceNow API

Bio Summary

- Served as IT Application Administrator at Deloitte, performing database server installations, system monitoring, and maintenance of enterprise applications in both on-premise and cloud environments.
- As IT Support Analyst at Magellan Aerospace, managed the IT HelpDesk Team, administered the network and the CRM system, and executed hardware and software updates in a Windows Server environment.
- Functioned as a Specialist in FTTH Networks at Orange, overseeing FTTH, WLAN, LAN device installations, and managing a team dedicated to fiber optic signal measurements.
- Engaged as Database Support Specialist at TNEU, handling data entry, IT environment supervision, and configuration of network devices and workstations.
- Fluent Polish
- Upper-Intermediate English
- Ready for relocation

Technical Skills

Databases & Management Systems / ORM	SQL
UI Frameworks, Libraries, and Browsers	CSS, HTML
Deployment, CI/CD & Administration	Active Directory
Third Party Tools / IDEs / SDK / Services	Excel, Office 365
Platforms	Joomla
Web/App Servers, Middleware	Microsoft Windows Server, Windows Server
SDK / API and Integrations	ServiceNow API
Other Technical Skills	ISupport

Work Experience

IT Application Administrator, Deloitte (Poznan)

MAR 2022-Today

Performing database server installations, documentation, and testing;
Monitoring, diagnosing system health issues through use of monitoring tools, alerts, CPU/memory/storage management, log reviews;
Installing, upgrading and maintaining enterprise applications on-premise and in Cloud as member of the 2nd level support;
Proactively identifying and responding to events impacting IT systems and applications;
Providing support to other technical IT teams within Deloitte Central Europe Business Services Center;
Cooperating with Deloitte Central Europe Business Services Center leaders and global IT teams.

IT Support Analyst, Magellan Aerospace (Mielec)

Managing IT HelpDesk Team.
Coordination of the team
Fulfillment of orders for new equipment and contact with the service
Providing ongoing IT support to company employees in the field of proper operation of computer applications and devices.
Preparation of computer equipment for users.
Basic diagnosis, servicing, and repair of devices.
Installing the software.
Reporting occurring problems.
Supervision and operation of the CRM system (ISupport, ServiceNow)
Administration of the network.
Tracking, saving, and managing the backup system, rotation, and storage of removable media.
Support for printers, scanners, document centers, and multifunctional devices.
Managing Active Directory objects.
Preparation of documentation, analyzes, and reports
Management and ongoing service work, including software and hardware updates Windows Server environment

The Specialist in FTTH Networks, Orange (Gdansk)

SEP 2016 - MAY 2019

Installation of FTTH, WLAN, and LAN end devices
Managing installation team of 3 person
Performing fiber optic signal measurements with the use of meters of Fiber optic connections

Database Support Specialist, TNEU (Ternopil)

SEP 2015 - AUG 2016

Entering data into the system (database of the national institution on education) including: filling in profiles, help in adapting the database to the client's needs, and activities corrective in case of system failures.
Supervision of IT environments
Remote user support using dedicated tools
Configuration of network devices and workstations

Education

Computer Networks and Systems Engineer

Ternopil National Economic Univercity | 2011-2016

Certificates

Skills of tomorrow (Digital Marketing) |Google

Practical course "SQL for everyone"| Udemy

Microsoft Windows Server 2016 | Altkom Akademia | 11.2021

MS Excel 365 - Beginner and Intermediate Training | Udemy, 365 Careers | 10.2021

MS Excel 2019 - Good practices and solutions. | Altkom Akademia | 10.2021

E.13 Designing local computer networks and network administration | District

Examination Commission in Kraków | 08.2019

Certificate Microsoft Technology Associate: 98-366 Networking Fundamentals | Microsoft | 06.2019

Basics of HTML, CSS, Joomla | Evgeniy Popov | 10.2014

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