Kostiantyn B System/Network Administrator
Summary
- Experienced IT support engineer with 15+ years of experience providing practical assistance and advice to system users;
- Strong understanding of ITIL and ITSM principles, with in-depth knowledge of investigating and solving infrastructure problems;
- Skilled in Windows 10/11, MDM, AWS, Mac OS, Google Workspace, Asana, Confluence, DevOps, GLPI, Jira, Azure, and MS Office 365;
- Proficient in software testing, PowerShell scripting, and VMWare;
- Excellent analytical and communication skills, with the ability to learn quickly and work effectively in a team;
- Bachelor's degree in Physics, demonstrating a strong engineering background;
- Extensive experience in supporting workstations and laptops, hardware repair and upgrading, and installation and configuration of software.
Work Experience
Middle System/Network Administrator, IT Support Engineer, Deloitte
Duration: Feb 2023 - Present
Summary:
- Support users and services;
- Onboarding/offboarding;
- Implementation of new services;
- Laptop support.
Responsibilities: Support users and services. Onboarding/offboarding. Implementation of new services. Laptop support.
Technologies: Windows 10, Azure, O365, Intune.
Middle IT Support Engineer, LoveCrafts
Duration: Apr 2021 - Nov 2022
Summary:
- Support infrastructure, onboarding and offboarding employees, support users in Ukraine, UK, USA;
- Processes optimization, inventory, and buying new equipment in Ukraine, the UK, USA.
Responsibilities: Support infrastructure, onboarding and offboarding employees, and support users in Ukraine, the UK, and the USA. Processes optimization, inventory, and buying new equipment in Ukraine, the UK, USA.
Technologies: Google Workspace, O365, Jira, Slack, Asana.
Middle System Administrator/Service engineer, MGID
Duration: Dec 2020 - Apr 2021
Summary:
- Implementation of MDM Jamf Pro;
- Macbook's support, G Suit, Slack.
Responsibilities: Implementation of MDM Jamf Pro. Macbook's support, G Suit, Slack.
Technologies: MDM Jamf Pro, G Suit, Slack.
Infrastructure System Engineer, Axicorp
Duration: Dec 2018 - Nov 2020
Summary:
- Supporting global infrastructure systems;
- Supporting users in global offices, workstations, and laptops based on Windows, Mac OSX;
- Hardware support, installation, repair, and upgrading.
Responsibilities: Supporting global infrastructure systems. Supporting users in global offices, workstations, and laptops based on Windows, and Mac OSX. Hardware support, installation, repair, and upgrading.
Technologies: MS Servers 2012, 2016, AD, AWS, Azure, Confluence, Jira, MS Office 365, SCOM, SQL, Intune.
Support engineer, Infopulse
Duration: Apr 2013 - Nov 2018
Summary:
- Support users' workstations and laptops based on Windows, Ubuntu, and Mac OSX;
- Hardware support, installation, repair, and upgrading.
Responsibilities: Support users' workstations and laptops based on Windows, Ubuntu, and Mac OSX. Hardware support, installation, repair, and upgrading.
Technologies: Windows, Ubuntu, Mac OSX.
IT support engineer, Miratech Group
Duration: Dec 2009 - Feb 2013
Summary:
- Outsourcing in different banks;
- Support users' workstations, hardware repair, and upgrading.
Responsibilities: Outsourcing in different banks. Support users' workstations, hardware repair, and upgrading.
Technologies: Windows, Ubuntu, Mac OSX.
Head of section IT support, Brokbussines Bank
Duration: Jan 2004 - Feb 2005
Summary:
- Support users' workstations, ATM, Pos, peripheral equipment support, and network;
- Windows 2000 Server, RAS, SUS, RS-BANK, Informix.
Responsibilities: Support users' workstations, ATM, POS, peripheral equipment support, and network. Windows 2000 Server, RAS, SUS, RS-BANK, Informix.
Technologies: Windows 2000 Server, RAS, SUS, RS-BANK, Informix.
Education
Bachelor's degree
Physics