Work Experience
Graduate, Application Support
Duration: 1 April 2021 – 31 March 2023
Summary: Participation in the deployment and maintenance of cloud and Microsoft 365 solutions, providing first- and second-line IT support.
Responsibilities: Provided IT support for hardware, software, and network issues; supported cloud and Microsoft 365 deployments; documented IT processes; prepared user guides; promoted cybersecurity awareness.
Technologies: Microsoft 365, Azure Active Directory, Microsoft Entra ID, cybersecurity tools
Data Capture, Business License Application Assistance
Duration: 31 August 2023 – 1 September 2024
Summary: Tasked with creating awareness and aiding businesses in the application process for business licenses.
Responsibilities: Assisting businesses with applications for business licenses.
Technologies: Data management and processing tools
Learnership, Cloud Computing and IT Support
Duration: 14 October 2024 – 13 October 2025
Summary: Involved in cloud computing projects and IT support for students and staff within an academic setting.
Responsibilities: Set up, monitored, and automated AWS resources; provided IT troubleshooting support; introduced low-code/no-code solutions for academy operations.
Technologies: AWS (EC2, S3, IAM, CloudWatch), low-code/no-code platforms
Education
- Bachelor of Science (BSc) – Computer Science & Chemistry
- North West University
Certification
- Microsoft Certified: SC-900 — Security, Compliance, and Identity Fundamentals
- Microsoft Certified: SC-300 — Identity and Access Administrator Associate
- AWS Certified Cloud Practitioner
- CompTIA Network+ (N10-008)