Professional Experience
Mera Monitor Director of Client Success April 2024 - Present (11 months)
- Spearheaded strategies to drive business growth, optimize sales processes, and enhance client satisfaction for a time-management focused employee performance and productivity platform.
- Developed and implemented scalable client success strategies to enhance client engagement, retention, and overall satisfaction.
- Streamlined and optimized the end-to-end sales process, from lead generation to post-sale client support, increasing efficiency and conversion rates.
- Defined and executed business growth strategies, targeting new market opportunities and expanding the client base.
- Established clear sales pipelines and workflows for improved tracking, forecasting, and resource allocation.
- Implemented a consultative sales approach, tailoring MeraMonitor solutions to meet clients' unique needs.
- Collaborated with Product and Marketing teams to integrate customer feedback into product enhancements and targeted marketing campaigns.
- Built and maintained long-term relationships with key clients, acting as a trusted advisor.
- Developed and delivered sales training programs to enhance team performance.
- Led the adoption of CRM tools and analytics for data-driven decision-making.
- Designed and implemented upsell and cross-sell strategies to boost revenue.
- Represented MeraMonitor at industry events, establishing partnerships and strengthening market presence.
AAPNA Infotech Pvt. Ltd.
Head of Start-up Practice February 2022 - Present (3 years 1 month)
- Catalyzing innovation and driving the growth of startups with 12+ years of experience in the startup ecosystem.
- Key Responsibilities:Startup Strategy: Leading strategic planning and execution for sustainable growth.
- Mentorship & Coaching: Providing hands-on mentorship to founders and teams.
- Program Development: Creating and managing successful startup support programs.
- Resource Allocation: Ensuring access to funding, infrastructure, and expertise.
Senior Technical Consultant February 2021 - February 2022 (1 year 1 month) Rajkot, Gujarat, India
- Provided strategic IT consulting services, delivering customized solutions aligned with business objectives.
- Roles & Responsibilities:Provided strategic guidance and solutions to clients.
- Managed projects to ensure on-time and on-budget delivery.
- Mentored junior consultants and shared expertise.
- Stayed up to date on the latest technologies and trends.
BDP Jewelers Technical Director January 2018 - Present (7 years 2 months) Gujarat, India
- Digitized operations for a jewelry manufacturing organization, aligning with the Digital India movement.
- Key Projects:Digital Album (Android mobile application)
- Ecommerce Jewelry Platform (B2C and B2B)
- Jewelry Billing Software
- Augmented Reality Initiatives
Rajkot Information Technology Association Member January 2019 - Present (6 years 2 months) Rajkot, Gujarat
Pattani InfoTech Pvt Ltd
CEO January 2013 - Present (12 years 2 months) Rajkot, Gujarat
- Provided strategic leadership and vision, driving business growth through innovative technology solutions.
- Roles & Responsibilities:Provided strategic leadership and vision.
- Oversaw all operations, including financial performance and project delivery.
- Represented the company to clients, investors, and stakeholders.
Founder January 2012 - Present (13 years 2 months) Rajkot
- Founded Pattani InfoTech Pvt Ltd with a vision of providing win-win solutions and employment opportunities.
- Roles & Responsibilities:Provided overall vision and direction.
- Drove innovation and ensured the organization remained at the forefront of technology trends.
- Built and maintained relationships with key stakeholders.
EquiiText Lead Android Mobile Application Developer & Java Developer March 2017 - August 2018 (1 year 6 months) Rajkot, Gujarat
- Developed innovative and intuitive Android applications, providing technical expertise and leadership.
- Responsibilities:Designed software architecture and UI concepts.
- Led development and design teams.
- Translated designs into high-quality code.
- Designed, built, and maintained Java code.
- Ensured application performance and quality.
- Managed code on Bit-bucket and Jira tickets.
Business Texter Inc Lead Android Mobile Application Developer & Java Developer March 2013 - March 2018 (5 years 1 month) Rajkot, Gujarat
- Developed innovative and intuitive Android applications, providing technical expertise and leadership.
Responsibilities:
- Designed software architecture and UI concepts.
- Led development and design teams.
- Translated designs into high-quality code.
- Designed, built, and maintained Java code.
- Ensured application performance and quality.
- Managed code on Bit-bucket and Jira tickets.
Certifications:
- Android
- Certified Scrum Master (CSM)
- Agile Scrum Master
- Aapna Lean Methodology
- Agile Scrum Foundation
Education
- A.M.I.E.T.E: Bachelor of Technology (B.Tech.), Information Technology (2008 - 2014)
- Vidyaniketan: Bachelor of Engineering (B.Eng.), Information Technology (2008 - 2012)
Upstaffer since February, 2025
