MANINDER KAUR — Senior Product Designer

Expertise in Product Designer (10.5 yr.), AI and Machine Learning (2.0 yr.).

Last verified on September, 2026

Core Skills

Figma

HTML

CSS

JavaScript

Adobe Illustrator

AI Tools & Assistants

ChatGPT

Claude

Cursor

GitHub Copilot

Bio Summary

Senior product designer with 10+ years in enterprise SaaS, AI, healthcare, and consumer products, specializing in complex workflow design and AI-driven user experiences.
Led AI onboarding and agent-assistance workflows at Nextiva, achieving up to 50% reduction in missed calls and 20% faster call handling.
Proficient in Figma, Adobe CC, Cursor, Claude, ChatGPT, GitHub Copilot, HTML, CSS, JavaScript, and design systems like Sedona.
Experienced in design systems, human-AI interaction, conversational UX, prototyping, usability testing, and data-driven UX strategies.
Mentored 80+ designers via ADPList and led design teams through critiques, coaching, and cross-functional collaboration.

Technical Skills

Programming Languages	JavaScript
AI & Machine Learning	Claude
UI Frameworks, Libraries, and Browsers	CSS, HTML
Cloud Platforms, Services & Computing	Vercel
UI/UX/Wireframing	Adobe Illustrator, FigJam, Figma
Collaboration, Task & Issue Tracking	Atlassian Confluence, Jira, Miro, Notion
Third Party Tools / IDEs / SDK / Services	Cursor

Work Experience

Specialist, Product Design - Nextiva (AI Products & Platform)

Duration: Apr 2024 – Apr 2026

Summary:

Designed AI onboarding, agent-assistance, and customer communication experiences for Nextiva's enterprise SaaS products, including contributions to the Sedona design system
Nextiva is a leading provider of cloud-based business communication solutions

Responsibilities:

Led onboarding and support-workflow design for XBert AI, including AI setup, skill selection, and testing before launch.
Designed agent-assistance workflows for NextIQ with suggested replies, source references, and response-editing controls.
Designed messaging and collaboration workflows for My Hub, a customer communication platform serving 70K+ monthly active users.
Designed real-time assistance for support agents in TataPlay Agent Assist.
Replaced spreadsheet-based contact workflows with a unified customer view in Contact Management on NEXT.
Contributed reusable components, tokens, and patterns to the Sedona Design System and proposed documentation improvements.
Built interactive prototypes using Cursor and Vercel for product and engineering team reviews.
Mentored 2 designers and 1 researcher through design critiques and coaching on live product work.

Technologies: Figma, Cursor, Vercel, Adobe CC, Jira, Confluence, Notion, FigJam, Miro, HTML, CSS, JavaScript

Freelance Product Designer - Upwork (Various Client Projects)

Duration: May 2023 – Mar 2024

Summary: Delivered product design services for multiple clients including AI-assisted course planning, analytics dashboard redesign, and website and booking flow redesign for healthcare and technology clients.

Responsibilities:

Designed an AI-assisted course-planning flow for educators in BWise iOS e-learning app.
Redesigned analytics dashboards for Rapidcloud to improve clarity for non-technical users.
Redesigned website and online treatment-booking flow for BodyFactory Skincare clinic in New York.

Technologies: Figma, Adobe CC, HTML, CSS, JavaScript

Senior UX Designer - E2open (MobileSTAR and Web Products)

Duration: Nov 2021 – Mar 2023

Summary: Redesigned last-mile delivery app workflows and onboarding processes for E2open, a supply chain software provider, improving shipment tracking, proof of delivery, routing, and user activation.

Responsibilities:

Redesigned driver and depot workflows in MobileSTAR app including shipment tracking, proof of delivery, and routing.
Led onboarding redesign across web products.

Technologies: Figma, Adobe CC, Jira, Confluence, Notion

Senior Product Designer - CaringCo (Digital Care-Delivery Service)

Duration: May 2021 – Sep 2021

Summary: Designed workflows and operational dashboards for a digital care-delivery service partnering with clinical leadership to improve infection control and medication tracking.

Responsibilities:

Partnered with clinical leadership to design care-delivery workflows.
Designed 8 operational dashboards for infection-control and medication metrics tracking.
Simplified patient-intake workflows.

Technologies: Figma, Adobe CC

Lead UI/UX Designer - Alphonic (Client Engagements in SaaS, Healthcare, Education, and Consumer Products)

Duration: Aug 2015 – Apr 2021

Summary: Led design across over 60 client projects in various domains including SaaS, healthcare, education, and consumer products, providing leadership and design strategy.

Responsibilities:

Led design efforts across 60+ client engagements.
Guided design team through weekly critiques and individual coaching.
Facilitated workshops to clarify business requirements and define design specifications.

Technologies: Figma, Adobe CC, HTML, CSS, JavaScript

Education

Bachelor of Technology in Computer Systems
Punjab Technical University, Ludhiana, India
2011 – 2015

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