Gagan Mehra, Delivery Leader - BFSI / AI Driven Digital Transformation
Summary
A seasoned software engineering leader with over two decades of global industry experience specializing in BFSI, AI-driven digital transformation, and Salesforce. Has an agile and DevOps-focused engineering background with a strong understanding of end-to-end AI workflows. Boasting a history of significant contributions in DevOps pipeline optimizations, cloud technologies, and AI model monitoring. Expertise in navigating complex project management within Agile frameworks. Proven success in leading high-impact AI transformation projects, ensuring scalability and operational excellence. Technical skills include AWS Cloud, Agile + DevOps Integration, and Salesforce, alongside proficiency in implementing Generative AI and LLM solutions.
C2 (Proficiency) English
Expert (10+ years)
Main Skills
AI & Machine Learning
Methodologies, Paradigms and Patterns
Deployment, CI/CD & Administration
Project Management & Administration
Other Technical Skills
Work Experience
Delivery Leader - BFSI / Salesforce / AI Driven Digital Transformation, AI Driven Digital Transformation
Duration: 10/2011 - 07/2024
Summary: Led enterprise-wide DevOps transformation initiatives integrating CI/CD practices, designed scalable DevOps pipelines, built automated observability frameworks, and streamlined AI model monitoring.
Responsibilities: Oversaw DevOps transformation, designed pipelines, integrated CI/CD practices, built observability frameworks, streamlined AI model monitoring.
Technologies: AI, DevOps, CI/CD, Salesforce
Director, Company Foundation and Expansion
Duration: 06/2009 - 07/2011
Summary: Founded an IT & BPO firm, scaled to 60 employees, led delivery, and handled presales consulting and project planning for key clients.
Responsibilities: Founder, delivery lead, presales consulting, project planning.
Technologies: IT Services, BPO
Senior Project Manager, Project Management and Delivery
Duration: 12/2006 - 06/2009
Summary: Managed projects for Telecom and BFSI, drove project delivery and profitability for ATT US, led project management initiatives enhancing service quality.
Responsibilities: Project management, drove delivery and profitability, service quality enhancement.
Technologies: Telecom, BFSI
Project Manager, BSS Solution Architecture and Delivery
Duration: 09/2005 - 12/2006
Summary: Contributed to BSS presales consulting, solution architecture and managed risk analysis and delivery for telecom clients.
Responsibilities: Presales consulting, solution architecture, risk analysis and delivery management.
Technologies: BSS, Telecom
Senior Lead, Quality Management and Audits
Duration: 02/2005 - 09/2005
Summary: Managed project planning, risk mitigation, and led audits while ensuring quality management and customer satisfaction.
Responsibilities: Project planning, risk mitigation, metric planning, audits leadership, quality management.
Technologies: QMS, Auditing
Associate Manager, Offshore Team Support
Duration: 09/2003 - 2/2005
Summary: Focused on solution preparation for the offshore team, work assignments, and query resolutions.
Responsibilities: Prepared LLDs, delegated work, and resolved offshore team queries.
Technologies: HLD, LLD, Offshore Coordination
Team Lead, Client Change Requirement Solutions
Duration: 02/2002 - 08/2003
Summary: Evaluated client change requirements and provided solutions, delegated work, and assisted on the technical front.
Responsibilities: Client requirement analysis, solution delivery, technical assistance to team.
Technologies: Client Interaction, Technical Support
Team Lead, Change Requirement Analysis
Duration: 09/1997 - 2/2002
Summary: Understood change requirements and provided relevant solutions within the team.
Responsibilities: Change requirement analysis and solution provision.
Technologies: Change Management
Lead, AI Driven Digital Transformation
Duration: Not provided
Summary: Drove the identification and review of business opportunities, transformed them into technical requirements, and collaborated with business leaders for end-to-end AI workflow implementation.
Responsibilities: Lead team for business opportunity identification and review, technical requirements transformation, end-to-end AI workflow implementation.
Technologies: AI, Workflow Development, Data Analysis
Not provided, Wealth Management
Duration: Not provided
Summary: Managed multiple projects related to regulatory reporting in the US & UK, with a key role in customizing the FinArch tool and managing enhancements and tool upgradation.
Responsibilities: Regulatory reporting project management, FinArch tool customization, tool enhancement and upgradation interaction.
Technologies: Regulatory Reporting, FinArch
Not provided, Salesforce Project Management
Duration: Not provided
Summary: Led Salesforce COE, managed proposals, budgets, tracking, rebalancing, and documentation, while applying Agile methodologies.
Responsibilities: Managed Salesforce COE, proposals, budgets, tracking, rebalancing, documentation and applied Agile principles.
Technologies: Salesforce, Agile, Scrum
Education
- MBA
- Amity University, Noida
- 2009 - 2009
- Bachelor of Engineering
- DCRUST, Murthal, Sonepat
- 1997 - 1997
Certification
- AI For Leaders by IIT Madras
- A specialized course focusing on AI leadership and strategies
- 2025
- CSQA
- Conducted by QAI, Florida
- 2003
- Hogan Product
- Conducted by CSC, Dallas
- 2002
- Green Belt
- Trained and Tested in Genpact
- 2012
- P&C Insurance Training
- Conducted by Genpact
- 2015
- SFDC training
- Conducted by Genpact
- 2021
- Financial Management (Capital Market)
- From NIFM, Delhi
- 2024