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Alberto Viotti CRM Developer

CRM Implementation (6.5 yr.), AI and Machine Learning (1.0 yr.)

Summary

Software engineer with a robust track record in CRM development, specializing in marketing automation and data cleaning. Proficient in No Code & Low Code solutions, leveraging tools like Zapier and Make to enhance workflow efficiency. Demonstrated expertise in AI and machine learning, with hands-on experience in Python-based technologies such as TensorFlow and Keras. Key accomplishments include leading digital transformation initiatives and optimizing business processes. The engineer's technical skill set spans HTML5, CSS3, SQL, and Python, underpinned by a formal education in Audio Production and an incomplete BSc in Computer Science. Strong foundation in SDLC, REST API management, and performance monitoring that spans several years, exhibiting a talent for tech solutions that drive business growth.

Work Experience

CRM Developer, CRM Development and Performance Monitoring

Duration: 2024 – Present
Summary: Developed and monitored CRM systems for Sales and Service teams, managed marketing automations and workflows, customized platforms using no-code and low-code tools, and maintained performance metrics and data cleansing.
Responsibilities: CRM developer, marketing automation, workflow management, performance monitoring, data cleaning
Technologies: Hubspot, Zoho, Zapier, Make, Excel, GSuite, KPI

CRM Developer & No-Low Code Developer, CRM and Process Optimisation

Duration: 2021 - 2024
Summary: Facilitated digital transformation with CRM implementations, automated marketing campaigns, streamlined business processes, managed API integrations, conducted performance analytics, and organized data.
Responsibilities: CRM development, digital transformation, marketing automation, no-code & low-code development, REST API management, performance monitoring, data organization
Technologies: Hubspot, SalesForce, Zapier, Make, RPA, Python, AI Chatbot, WhatsApp API, Excel, GSuite, Tableau

Artificial Intelligence Specialist, Artificial Intelligence Development

Duration: 2020 - 2021
Summary: Implemented artificial intelligence solutions using advanced programming skills and managed website development.
Responsibilities: AI/ML solutions development, web development, REST API management
Technologies: Python, TensorFlow, Keras, PyTorch, Matplotlib, OpenCV, NumPy, SciPy, HTML5, CSS3, Javascript, Wordpress

Operations Specialist & Sales, E-Commerce Platform Overhaul

Duration: 2018 – 2020
Summary: Renovated the e-commerce platform and implemented web technologies.
Responsibilities: E-commerce renovation, web development
Technologies: HTML5, CSS3, Wordpress

Operations Specialist & Sales, Affiliate Program and Web Development

Duration: 2016 – 2018
Summary: Managed the Amazon Affiliate program and developed web components.
Responsibilities: Affiliate program management, web development
Technologies: HTML5, CSS3, Wordpress

Education

  • Bachelor of Arts (Hons.) Audio Production
    Upper Second Class Honours
    Not Provided
  • Audio Engineering Diploma
    Not Provided
    Not Provided
  • BSc Computer Science
    Included: Software Engineering, Network Application Lab, Operating System, Network Security
    Course not completed

Certification

  • English Level B2
    Not Provided
    Not Provided
  • HubSpot
    Not Provided
    Not Provided