Ankit Vishwakarma, Monitoring Engineer
B2 (Upper-Intermediate) English
Senior (5-10 years)
Summary
An engineer possessing a Master’s degree in Computer Applications and certifications including CCNA R&S and Google Cloud Professional Cloud Architect, has a solid foundation in IT Operations and Cloud Infrastructure. The engineer offers over 7 years of experience in monitoring and managing complex IT environments, with a track record of reducing system downtime by 30% and enhancing system performance by 5-7% through innovative monitoring solutions. Technical proficiencies include a range of Monitoring Tools such as Grafana and Splunk, Cloud Platforms like Google Cloud and Azure, and languages such as Bash and Python. They have demonstrated expertise in APM, automating cloud responses, and managing cloud resources, supporting their profile with the hands-on application of technologies and tools in real-world project environments to optimize performance and efficiency.
Main Skills
Programming Languages
Data Analysis and Visualization Technologies
Databases & Management Systems / ORM
Cloud Platforms, Services & Computing
Amazon Web Services
Azure Cloud Services
SDK / API and Integrations
Collaboration, Task & Issue Tracking
Scripting and Command Line Interfaces
Deployment, CI/CD & Administration
Logging and Monitoring
Soft Skills
Platforms
QA, Test Automation, Security
Version Control
Other Technical Skills
Work Experience
Technical Support, PhonePe Payment Gateway Operations
Duration: Nov 2017 - Sep 2018
Summary: Supported PhonePe payment gateway operations, performing fraud detection and payment issue analysis.
Responsibilities: Performed fraud detection and analysis; Prepared detailed logs and escalated issues.
Technologies: Payment Gateway Systems
HCL Tech
Senior Associate, Eircom
Duration: Nov 2018 - Jun 2021
Summary: Automated monitoring responses, reduced manual interventions and enhanced user security and experience.
Responsibilities: Delivered Active Directory administration; Automated monitoring responses via Azure Action Groups; Configured AD Connect for SSO and password synchronization.
Technologies: Active Directory, Azure Cloud
Site Reliability Engineer, Pearson
Duration: Part of tenure as Senior Associate (Nov 2018 - Jun 2021)
Summary: Designed, maintained and improved cloud system health monitoring dashboards, reduced downtime.
Responsibilities: Designed and maintained monitoring dashboards; Managed SQL database operations; Provided AWS support; Automated tasks via Bash scripts; Utilized Jira for incident and change management.
Technologies: Datadog, Grafana, SQL, AWS (EC2, S3, IAM), Jira, Linux, Bash
NOC Engineer, Opstree Solutions
Duration: Oct 2021 - Mar 2023
Summary: Executed code versioning workflows, improved deployment efficiency, and monitored cloud infrastructure performance.
Responsibilities: Executed code versioning workflows; Developed and implemented resource tagging strategy; Monitored cloud infrastructure; Coordinated issue resolution and infrastructure upgrades; Led patch management and code deployments.
Technologies: Google Cloud, Bitbucket, GitHub, GitLab, Linux
Monitoring Engineer, Shift Ahead Technology
Duration: Apr 2023 - Present
Summary: Configured and maintained complex monitoring environments to ensure high availability, designed real-time dashboards, and accelerated problem resolution.
Responsibilities: Configuring and maintaining monitoring environments; Designing dashboards for system health visibility; Utilizing NRQL for data queries; Providing support, managing incidents; Collaborating on network and infrastructure issues.
Technologies: Nagios, New Relic, Prometheus, Grafana, Datadog, Splunk, Linux, Bash, Python
Education
- MCA, Sam Higginbottom University
- Completed in October 2018
Certification
- Cisco Certified Network Associate (CCNA R&S)
- Google Cloud Certified Professional Cloud Architect
- Oracle Cloud Infrastructure 2024 Generative AI Certified Profession