Work Experience
Product Manager, Learning Management System Enhancement
Duration: June 2023 - Present (2 years 3 months)
Summary: Oversaw a strategic overhaul and re-designing of a Learning Management System to enhance user experience and functionality.
Responsibilities: Developed strategic hiring process, led a team of 5 to craft a roadmap and conduct comprehensive interface overhaul for improved user journey.
Senior Consultant, API Optimization and Security Enhancement
Duration: September 2022 - February 2024 (1 year 6 months)
Summary: Implemented performance optimizations for APIs with caching and addressed security and reliability concerns within the tech infrastructure.
Responsibilities: Boosted performance by 20% using API caching, tackled timeout issues with API calls, introduced SSO/JWT for authentication, resolved Thundering Herd issue, secured data storage with Azure Key Vault, and set up event-driven communication and data retention.
Technologies: API caching, SSO, JWT, Azure Key Vault, server-side events, Azure storage accounts
Research Staff, Inclusive Technology Projects & Navigation Solutions
Duration: November 2017 - October 2022 (5 years)
Summary: Convolved in the transformation of PDF documents to HTML to enhance accessibility, especially for blind individuals, and improved user navigation within buildings.
Responsibilities: Converted PDF to HTML with text-image differentiation, established processes, championed enhanced text accessibility, managed modular student tasks, unified approach creation, and revamped sticker/signage design for better visibility and navigation.
Technologies: HTML, Accessibility standards
Business Analyst, Business Systems Analysis
Duration: June 2012 - January 2014 (1 year 8 months)
Summary: Acted as the interface between business processes and system requirements, detailing technical specifications and excelling in enterprise software design.
Responsibilities: Translated business processes into system requirements, utilized MS Excel and Visio for design/analytical tasks, and excelled in fast-paced multitasking environments.
Technologies: MS Excel, MS Visio
Sr. System Engineer, Event and Incident Management
Duration: December 2008 - November 2010 (2 years)
Summary: Managed events and incidents while coordinating requests, optimizing issue resolutions, and enhancing client satisfaction.
Responsibilities: Led event and incident management, streamlined access management protocols, and optimized ticket resolutions.
Technologies: Siebel framework
Education
- Master of Business Administration (MBA), Systems
- Department of Management Sciences (PUMBA), Savitribai Phule Pune University
- 2010 - 2012
- Bachelor of Engineering (BE), Computer Science
- Government College of Engineering Aurangabad
- 2004 - 2008