IT Support Intern - Digital Witch Community (IT Support Services)
Duration: Jul 2026 – Present
Summary:
- Providing first-line remote IT support to users, resolving issues and requests via CRM and ticketing tools
- Supporting communication and collaboration platforms to ensure smooth virtual meetings and user interactions
Responsibilities:
- Provide first-line remote IT support, resolving user issues and requests via CRM/ticketing tools including HubSpot and Freshdesk.
- Support users across Microsoft Teams, Slack, and Google Meet for day-to-day communication and virtual meetings.
- Assist with tracking and documenting support requests to ensure timely resolution and accurate records.
Technologies: Microsoft 365 Suite (Word, Excel, PowerPoint, Outlook, Teams), HubSpot, Freshdesk, Microsoft Teams, Slack, Google Meet, Google Drive, Google Sheets, Google Forms
Sales Representative - LULU Lingerie, FESTAC Lagos (Customer Service and Sales)
Duration: Jul 2025 – Nov 2025
Summary: Acted as the first point of contact for customers in a retail environment, providing product information and support, managing inventory and transactions efficiently under pressure.
Responsibilities:
- Acted as first point of contact for customers, resolving product questions and concerns promptly and professionally.
- Guided customers through options with clear, patient, step-by-step explanations, adapting communication style to each person's needs.
- Managed stock organization, inventory monitoring, and accurate transaction processing under time pressure.
Administrative Assistance - Living Spring School, Obajana ( Financial Management)
Duration: Jun 2024 – Jun 2025
Summary: Combined administrative responsibilities with financial management duties at a school, managing school finances to support educational and operational goals.
Responsibilities:
- Provided one-on-one mentorship and academic support to students.
- Managed school financial records, budgeting, and daily transactions using Microsoft Excel.
- Balanced multiple responsibilities across finance and teaching, demonstrating strong organizational and multitasking skills.
Technologies: Microsoft Excel
Secretary - Skeenriel Enterprise, Lagos (Administrative and Technical Support)
Duration: Aug 2022 – Jun 2024
Summary: Provided comprehensive administrative and technical support to ensure smooth office operations, including schedule management, correspondence, and documentation.
Responsibilities:
- Provided day-to-day administrative and technical support to ensure smooth office operations.
- Managed schedules, meetings, and correspondence, coordinating communications.
- Maintained accurate documentation and organized digital and physical filing systems.
- Responded to customer and staff inquiries, resolving issues efficiently and escalating where necessary.
Technologies: Microsoft Outlook, Microsoft Teams
Upstaffer since August, 2026
