ONI FAITH ADEPEJU — Customer Service Representative

Expertise in Language Tutor, Sales and Marketing Copywriter.

Last verified on October, 2023

Core Skills

Customer Service

2 yr.

Call Handling

2 yr.

HubSpot

2 yr.

Bio Summary

As a customer service representative, the candidate has a strong background in customer satisfaction. They have 2+ years of experience in the customer service industry, demonstrating their ability to communicate effectively and solve problems.

Key technical skills include proficiency in customer service tools such as Salesforce, Microsoft Office Suite, Five9 Dialer, Zendesk, Freshdesk, HubSpot, GoHighLevel, and RingCentral. They are also a 65WPM typist and have strong analytical and problem-solving abilities.

The candidate is an excellent team player with attention to detail and multitasking skills. They have advanced written and oral communication skills in English and Yoruba.

Overall, the candidate's profile showcases their hands-on expertise, problem-solving background, customer service education, and general work experience in customer service. They have a strong skill set in various software tools and possess the necessary qualities to excel in a customer service role.

Technical Skills

Salesforce Ecosystem	Salesforce
Soft Skills	Attention to Detail
Collaboration, Task & Issue Tracking	FreshDesk
Platforms	HubSpot, Salesforce, Zendesk
Project Management & Administration	Problem Solving
Other Technical Skills	Effective Team Player, Empathetic, Five9 Dialer, GoHighLevel, Microsoft Office Suite, RingCentral

Work Experience

Remote, Appointment Setting and Lead Generation

Duration: 05/2023 – Present
Summary:

Initiated outbound calls and emails to prospective clients, effectively introducing company products and services
Overcame objections and concerns through clear communication, building rapport and trust with the leads
Qualified leads based on established criteria, identifying genuine prospects for further engagement
Scheduled appointments and follow-up meetings between prospective clients and CEO, ensuring seamless communication
Maintained accurate and organized records of interactions and outcomes using HubSpot CRM
Collaborated closely with the CEO & other teams, providing valuable insights to enhance lead conversion rates
Effectively followed up with already booked clients to ensure there are no stuck leads in the pipeline

Responsibilities: Appointment Setter/Cold Caller
Technologies: HubSpot CRM

Remote, Appointment Setting

Duration: 01/2023 – 04/2023
Summary:

Handled 50+ calls daily and covered all areas of responsibility (Single person appointment setter)
Made outbound calls to introduce company services to potential clients
Scheduled appointments for CEO to meet with potential clients
Followed up with leads to ensure timely and accurate scheduling of appointments
Maintained accurate records of all appointments and communication with potential clients
Consistently exceeded weekly appointment setting target quota by at least 60%

Responsibilities: Appointment Setting Specialist

Remote, English Language Teaching

Duration: 11/2021 – 01/2023
Summary:

Taught English as a Second Language to nonnative
Prepared materials for teaching beginner to advanced level English learners
Helped students to prepare for exams, tests, interviews etc
Created metrics to measure students’ progress and improvements

Responsibilities: Online English Tutor

Remote, English Language Teaching

Duration: 06/2020 – 06/2022
Summary:

Taught English as a Second language to nonnative English learners/speakers and handled an average of 15 classes per day
Prepared materials for teaching beginner to advanced level English learners
Measured and ensured notable progress and improvement in the students' learning goals

Responsibilities: Online English Tutor

Abuja, Nigeria, Customer Service

Duration: 05/2020 – 02/2021
Summary:

Handled 75+ calls daily and covered all areas of responsibilities (5-person customer service team)
Resolved customer issues by providing appropriate solutions and escalating complex issues to relevant department
Collaborated with other departments to ensure timely resolution of customer issues
Utilized Salesforce and Zendesk to manage customer interactions, track customer issues, and fill out customer application
Filled out applications for new signups, gathered claimant information, identified claimants’/customers’ needs and clarified issues
Received 97% customer satisfaction rating and application success, contributing to a 12% decrease in unsatisfied claimants in 2020

Responsibilities: Customer Service Representative/Intake Specialist
Technologies: Salesforce, Zendesk

Kaduna, Nigeria, Customer Service

Duration: 01/2019 – 05/2020
Summary:

Handled 100+ calls daily and covered all areas of responsibilities (8-person customer service team)
Signed new claimants, retrieved the claimant’s data, promoted service information
Utilized Google Sheets and Salesforce to manage customer interactions and track customer issues
Assisted customers with product inquiries and provided recommendations based on their needs
Received a 95% customer satisfaction rating, contributing to a 10% decrease in unsatisfied claimants in 2019

Responsibilities: Call Center Representative/Prequalification Agent
Technologies: Google Sheets, Salesforce

Education

Air Force Institute of Technology, Kaduna
PG Diploma Aerospace Engineering
10/2017 - 7/2018
Federal University of Technology, Minna
Bachelor of Technology Physics/Electronics
01/2011 - 12/2015

How to hire with Upstaff

Talk to Our Talent Expert

Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.

Meet Carefully Matched Talents

Within 1-3 days, we’ll share profiles and connect you with the right talents for your project. Schedule a call to meet engineers in person.

Validate Your Choice

Bring new talent on board with a trial period to confirm you hire the right one. There are no termination fees or hidden costs.

Why Upstaff

Upstaff is a technology partner with expertise in AI, Web3, Software, and Data. We help businesses gain competitive edge by optimizing existing systems and utilizing modern technology to fuel business growth.

Real-time project team launch

<24h

Interview First Engineers

Upstaff's network enables clients to access specialists within hours & days, streamlining the hiring process to 24-48 hours, start ASAP.

x10

Faster Talent Acquisition

Upstaff's network & platform enables clients to scale up and down blazing fast. Every hire typically is 10x faster comparing to regular recruitement workflow.

Vetted and Trusted Engineers

100%

Security And Vetting-First

AI tools and expert human reviewers in the vetting process is combined with track record & historically collected feedbacks from clients and teammates.

~50h

Save Time For Deep Vetting

In average, we save over 50 hours of client team to interview candidates for each job position. We are fueled by a passion for tech expertise, drawn from our deep understanding of the industry.

Flexible Engagement Models

Custom Engagement Models

Flexible staffing solutions, accommodating both short-term projects and longer-term engagements, full-time & part-time

Unique Talent Ecosystem

Candidate Staffing Platform stores data about past and present candidates, enables fast work and scalability, providing clients with valuable insights into their talent pipeline.

Transparent

No Hidden Costs

Price quoted is the total price to you. No hidden or unexpected cost for for candidate placement.

One Consolidated Invoice

No matter how many engineers you employ, there is only one monthly consolidated invoice.

Ready to hire ONI FAITH ADEPEJU
or someone with similar Skills?

Book a call with ONI FAITH ADEPEJU

Start Hiring