Samanta Elliott — Recruiting Administrator

Recruiting Administrator - IBEX Global Jamaica (Recruitment and Onboarding Coordination)

Duration: March 2024 – Present
Summary:

• This project involves coordinating onboarding activities for new hires across multiple hiring campaigns at IBEX Global Jamaica, ensuring smooth integration of employees into the company
• The role supports recruitment initiatives and compliance auditing to maintain high standards in hiring processes

Responsibilities:

• Coordinate onboarding activities for newly hired employees across multiple hiring campaigns.
• Prepare official documents including bank letters and onboarding documentation for new hires.
• Support recruitment initiatives by participating in job fairs and assisting with candidate assessments.
• Coordinate criminal background check processes, including police record receipts and fingerprinting appointments.
• Schedule drug screening appointments based on hiring campaign requirements.
• Conduct compliance audits of onboarding classes to ensure policy adherence and completion of employment documentation.
• Maintain and update candidate records and documentation in company systems.

Talent Acquisition Coordinator (Back Office) - IBEX Global Jamaica (Recruitment Process Support and Employee Records Management)

Duration: April 2023 – February 2024
Summary:

• This project focused on supporting recruitment processes and maintaining accurate employee records to ensure payroll and HR compliance at IBEX Global Jamaica
• It involved managing background check documentation and assisting with candidate processing

Responsibilities:

• Maintained and updated employee records and profiles to ensure accuracy for payroll and HR compliance.
• Administered candidate assessments during recruitment processes.
• Managed and organized background check documentation, including police record certificates.
• Provided guidance to new hires regarding background check procedures and hiring requirements.
• Assisted the recruitment team with administrative tasks related to candidate processing and documentation.

Team Manager - IBEX Global Jamaica (Team Supervision and Performance Management)

Duration: June 2022 – March 2023
Summary:

• This project involved supervising and coaching team members to meet client performance metrics at IBEX Global Jamaica
• It included managing attendance, coordinating overtime, and supporting recruitment and operational management

Responsibilities:

• Supervised and coached team members to achieve client performance metrics (KPIs).
• Managed employee attendance, work hours verification, and overtime coordination.
• Conducted weekly meetings with team members to identify challenges and implement performance improvement strategies.
• Assisted with operational interviews and recruitment support for campaign staffing needs.
• Performed various administrative and reporting duties to support operational management.

Team Lead - IBEX Global Jamaica (Team Leadership and Operational Support)

Duration: November 2021 – May 2022
Summary: This project entailed providing leadership and operational support to team members during daily operations at IBEX Global Jamaica, monitoring call performance, and assisting managers in team oversight.
Responsibilities:

• Provided leadership and operational support to team members during daily operations.
• Monitored call performance using floor monitoring systems and provided real-time assistance.
• Conducted performance improvement sessions to enhance team KPIs.
• Assisted managers by overseeing teams during their absence.

Technical Support Advocate - IBEX Global Jamaica (Technical Support for Fitbit Devices)

Duration: October 2019 – November 2021
Summary: This project involved providing technical support for Fitbit trackers, smartwatches, and related devices, including coaching team members to improve call quality and management.
Responsibilities:

• Provided technical support for Fitbit trackers, smartwatches, and related devices.
• Assisted in coaching sessions by reviewing calls and providing feedback to improve quality and call management techniques.

Escalation Resolution Specialist - Alorica (Customer Escalation and Resolution Support)

Duration: May 2019 – October 2019
Summary: This project focused on resolving complex and escalated customer concerns to ensure satisfaction at Alorica, including supporting supervisory functions as part of the Dynamic Andon Response Team.
Responsibilities:

• Resolved complex and escalated customer concerns to ensure customer satisfaction.
• Served as part of the Dynamic Andon Response Team, supporting supervisory functions when required.

Customer Service Representative - Alorica (Retail Customer Service Support)

Duration: September 2018 – April 2019
Summary: This project involved assisting customers with retail-related inquiries such as order tracking, payment issues, refunds, and replacements at Alorica.
Responsibilities:

• Assisted customers with retail-related inquiries including order tracking, payment issues, refunds, and replacements.

Advisor - Conduent Jamaica (Technical Troubleshooting for Smartphones and Smartwatches)

Duration: May 2018 – August 2018
Summary: This project entailed providing technical troubleshooting and support for smartphones and smartwatches at Conduent Jamaica, ensuring customer issues were resolved efficiently.
Responsibilities:

• Provided technical troubleshooting and support for smartphones and smartwatches.