Liam O. — UX Researcher with designer experience

Work Experience

Research Lead, Deem

April 2021 - present

Summary:

• Created UX Research process. Added appropriate tools for recruitment, analysis, and testing. Managed research budget and began team building.
• Established best practice workflows for scalable research. Collaborated with product leadership to align research and product roadmaps and prioritize strategic research projects.
• Supported 3+ product teams with design research and continuous feedback on wireframes and prototypes.
• As research lead, I ensured the design team integrated insights into iterations.

Senior UX Researcher, Verizon Connect

April 2019 - 2021

Summary:

• At VZC, I led research on the core B2B vehicle tracking platform.
• I worked with 4+ product teams, evaluating designs and communicating findings and recommendations to teams with continuous delivery of insights.
• Used Goals, Signals, and Metric framework to evaluate the success of design work based on team-agreed standards.
• Strategic initiative with design leadership to investigate the success of tracking hardware installations.
• Presentations of findings to executive leaders and stakeholders across the organization.

Senior UX Design Consultant, Intive

February 2017 - April 2019

• I worked with 3 main Clients in fintech, automotive, and insurance. In these projects, I was a solo consultant and also worked in large teams from the agency.
• Facilitated design workshops with stakeholders to investigate design challenges.

Senior UX Designer, StepStone

November 2014 - February 2017

Summary:

• Internal promotion to senior designer added responsibilities of leading projects, mentoring junior team members, and influencing UX team management.
• I trained designers in core research processes to improve the rigor of design delivery. The success of this initiative led directly to the hiring of dedicated researchers.

UX Designer, StepStone

Duration: March 2013 - November 2014

Summary:

• Embedded designer within agile product teams.
• As the first UX designer in the Polish office, I helped educate Product and engineering teams on core UX processes, especially how it could positively impact their work.

UX Designer, Laboratorium EE

Duration: 2012 - 2013

Summary:

• Sole UX Designer in a small software-focused agency, meeting with clients to understand project details.
• Clients were Polish 3rd sector NGOs, which meant tight budgets and short lead times.

UX Researcher, Redeye

Duration: 2010 - 2012

Summary:

• Working directly with the Head of UX at the UX lab, we helped large companies analyze the usability of their websites.
• Clients included: Marks and Spencer, ASOS, Houses of Parliament, and Skype.

UX Research Assistant, Sony Computer Entertainment

2010

Responsibilities: UX Research Assistant

Information Architect Intern, BBC

2010

Responsibilities: Information Architect Intern

Education

M.Sc. Human-Computer Interaction With Ergonomics

University College London

2010

B.Sc. (Hons) Applied Psychology

IADT, Dublin

2007