Liam O., UX Researcher with designer experience
C1 (Advanced) English
Expert (10+ years)
Warsaw,
Poland
Summary
- UX Researcher and UX Designer with 12+ years of experience in the field.
- He has a strong background in software engineering and holds a degree in Applied Psychology.
- Has worked with various companies, including Deem, Verizon Connect, intive, StepStone, and Laboratorium EE.
- Has experience leading research teams, establishing best-practice workflows, and delivering high-quality insights to product teams.
- Skilled in ethnography, contextual inquiry, web analytics, usability testing, and design thinking.
- He is a strong communicator and collaborator, with a focus on user-centered and strategic thinking.
- Fluent in English and has a B2 level proficiency in Polish.
Main Skills
UX research
UX Design
Data Analysis and Visualization Technologies
Soft Skills
QA, Test Automation, Security
UI/UX/Wireframing
Other Technical Skills
Work Experience
Research Lead, Deem
April 2021 - present
Summary:
- Created UX Research process. Added appropriate tools for recruitment, analysis, and testing. Managed research budget and began team building.
- Established best practice workflows for scalable research. Collaborated with product leadership to align research and product roadmaps and prioritize strategic research projects.
- Supported 3+ product teams with design research and continuous feedback on wireframes and prototypes.
- As research lead, I ensured the design team integrated insights into iterations.
Senior UX Researcher, Verizon Connect
April 2019 - 2021
Summary:
- At VZC, I led research on the core B2B vehicle tracking platform.
- I worked with 4+ product teams, evaluating designs and communicating findings and recommendations to teams with continuous delivery of insights.
- Used Goals, Signals, and Metric framework to evaluate the success of design work based on team-agreed standards.
- Strategic initiative with design leadership to investigate the success of tracking hardware installations.
- Presentations of findings to executive leaders and stakeholders across the organization.
Senior UX Design Consultant, Intive
February 2017 - April 2019
- I worked with 3 main Clients in fintech, automotive, and insurance. In these projects, I was a solo consultant and also worked in large teams from the agency.
- Facilitated design workshops with stakeholders to investigate design challenges.
Senior UX Designer, StepStone
November 2014 - February 2017
Summary:
- Internal promotion to senior designer added responsibilities of leading projects, mentoring junior team members, and influencing UX team management.
- I trained designers in core research processes to improve the rigor of design delivery. The success of this initiative led directly to the hiring of dedicated researchers.
UX Designer, StepStone
Duration: March 2013 - November 2014
Summary:
- Embedded designer within agile product teams.
- As the first UX designer in the Polish office, I helped educate Product and engineering teams on core UX processes, especially how it could positively impact their work.
UX Designer, Laboratorium EE
Duration: 2012 - 2013
Summary:
- Sole UX Designer in a small software-focused agency, meeting with clients to understand project details.
- Clients were Polish 3rd sector NGOs, which meant tight budgets and short lead times.
UX Researcher, Redeye
Duration: 2010 - 2012
Summary:
- Working directly with the Head of UX at the UX lab, we helped large companies analyze the usability of their websites.
- Clients included: Marks and Spencer, ASOS, Houses of Parliament, and Skype.
UX Research Assistant, Sony Computer Entertainment
2010
Responsibilities: UX Research Assistant
Information Architect Intern, BBC
2010
Responsibilities: Information Architect Intern
Education
M.Sc. Human-Computer Interaction With Ergonomics
University College London
2010
B.Sc. (Hons) Applied Psychology
IADT, Dublin
2007