Work experience
IT Operations Solutions Engineer & IT IAM Specialist (NDA, AI Applications and Platform)
Duration: Dec. 2019 – Present
Summary: IT Operations and Identity Access Management (IAM) specialist providing support, design, and implementation of IT infrastructure solutions, and administering core IT services. Focused on user lifecycle management, IT automation, and access security for enterprise systems.
Responsibilities:
- Administered Identity and Access Management (IAM), including RBAC (ABAC), user lifecycle, and IT security;
- Managed Okta IdP, including SSO with SAML/OIDC, Org2Org, Okta API and Workflows, SCIM, and user provisioning/deprovisioning;
- Developed API integrations using JSON/Python with Okta, AWS Lambda, LDAP, etc.;
- Provided IT Helpdesk support (Level 2, worldwide) using FreshService and ServiceNow ITSM, and supported third-party services (Google Workspace, Office 365, AWS IAM, Salesforce, Zoom, etc.);
- Administered MDM solutions for Apple MacBook (JAMF, Kandji), MS Windows (Intune), and Ubuntu (Landscape);
- Managed IT project timelines, internal knowledge base, and Helpdesk documentation;
- Performed access audits, license management, and savings optimization;
- Led local office IT support for Ukrainian engineering teams.
Technologies: Okta, AWS Lambda, Python, JSON, LDAP, ServiceNow, FreshService, Google Workspace, Office 365, Azure AD, Salesforce, Zoom, JAMF, Kandji, Intune, Landscape, AWS IAM, ITSM, RBAC.
IT OPS/Helpdesk Engineer & System Administrator (24/7 Education Platform)
Duration: Jun. 2016 – Dec. 2019
Summary: IT Operations Engineer and Helpdesk Specialist focused on managing and optimizing IT infrastructure, supporting application deployment, and providing technical support for both internal teams and third-party products. Collaborated with cross-functional teams to improve system performance and enhance workflows.
Responsibilities:
- Managed and optimized the company's IT infrastructure, participated in the development and management of the growing corporate system;
- Ensured seamless deployment of applications, supported third-party products integrated into the existing IT ecosystem (Hybrid AD, Office 365 with Exchange Online and SharePoint, Okta IdP, IAM administration, Webex Meetings);
- Administered MDM solutions for Apple MacBooks (Addigy);
- Administered local and remote servers, network equipment (Cisco Meraki, HP, Linux systems);
- Developed and implemented work schemes for business needs: networks, servers, and VM instances (VMware ESXi, MS Hyper-V);
- Collaborated with development and engineering teams to provide technical support and system administration for managerial, accounting, and technical software;
- Provided lifecycle support for desktop computers, network equipment, and servers;
- Served as system administrator for Ukrainian Engineering (R&D) and other teams, supporting the office and local IT infrastructure.
- Provided worldwide IT Helpdesk support (Tier 1–Tier 2);
Technologies: Office 365, Exchange Online, SharePoint, Okta, Webex, MDM (Addigy), VMware ESXi, MS Hyper-V, Cisco Meraki, HP, Linux, Hybrid AD, ITSM, IAM.
Lead of IT Operations Team, FILM.UA Group / Luna Production
Duration: Oct. 2011 – Jun. 2016
Summary: Led the IT Operations team at one of Ukraine’s largest media groups. Oversaw IT infrastructure, network architecture, helpdesk, and internal IT projects. Managed the development and implementation of scalable corporate IT systems to support production and B2B services.
Responsibilities:
- Led and managed the IT Ops team across multiple departments and companies within the group;
- Planned and implemented the development of corporate IT infrastructure;
- Administered and maintained core IT systems: Windows Server (bare-metal), MS Active Directory, Hyper-V, Linux (Ubuntu, Debian, Gentoo), NAS with software/hardware RAID;
- Managed network architecture: pfSense, MikroTik, VLAN, distributed Wi-Fi (multi-AP), VPN, and fiber/WAN connectivity (up to 10Gbit);
- Provided Level 2 IT support and helpdesk services to end-users;
- Administered Office 365 and integrated 3rd-party IT solutions into the corporate ecosystem;
- Supported B2B infrastructure and services used in the production pipeline.
Technologies: Windows Server, AD, Hyper-V, Ubuntu, Debian, Gentoo, NAS (RAID), pfSense, MikroTik, VLAN, VPN, Office 365, IT Helpdesk, B2B Infrastructure.
System Administrator, IT Operations Team, FILM.UA Group / Argentum IT Lab
Duration: Jun. 2007 – Sep. 2011
Summary: Provided system administration and IT support services within the IT Operations team. Ensured stable operation of servers, user workstations, and local network infrastructure, while contributing to the development of corporate IT systems.
Responsibilities:
- Administered company servers, user workstations, and internal IT infrastructure;
- Provided Level 1–2 IT helpdesk and technical support to internal teams;
- Supported integration and maintenance of third-party software and IT services within the corporate ecosystem;
- Assisted in planning and scaling of corporate IT infrastructure and services.
Technologies: Windows Server, LAN/WAN, User Workstation Support, IT Helpdesk, IT Infrastructure Maintenance.
Economist, Individual Business Department, Factorial Bank (Joint Stock Commercial Bank)
Duration: 2005 – 2007
Summary: Full-stack credit economist, Individual Business Department.
Responsibilities:
- Full-stack credit economist.
- Individual business department.
System Administrator,Technical Inventory Bureau
Duration: 2002
Summary: System administration and IT infrastructure support.
Responsibilities:
- System administration of PCs, servers, and network infrastructure.
Education
- Taras Shevchenko National University,Master's Degree in Economics and Enterprise (2000 - 2008)
Certificates
- Cisco Certified Network Associate (CCNA), Specialized training center "Ukrtelecom" (Kyiv, UA)
Upstaffer since May, 2025
