Senior Atlassian Systems Engineer, IT Consulting: multiple companies
Duration: Aug 2020 - Present
Summary: Provided Atlassian consulting services to multiple medium- and large-scale companies, focusing on Jira Software, Jira Service Management, and Confluence. Delivered workflow automation, platform administration, governance, and Data Center to Cloud migrations. Supported international clients across Europe, North and South Americas, and Australia.
Responsibilities:
- Built ScriptRunner Cloud automations including post-functions, listeners, validators, scheduled jobs, and behaviors to extend Jira capabilities.
- Integrated Jira with external systems via REST API and Python scripts for bulk operations and data synchronization.
- Administered Jira Software, Jira Service Management, and Confluence environments, managing workflows, permissions, and configurations.
- Designed and implemented Jira Service Management from scratch including SLA configuration, customer portals, queue management, and ITSM processes.
- Managed marketplace app lifecycle and vendor communications; collaborated with Atlassian support for issue resolution.
- Performed over 10 Data Center to Cloud migrations, consulting on workflow design and Atlassian best practices.
- Conducted onboarding sessions and knowledge transfer for Atlassian tools users and interns.
Technologies: Jira Software, Jira Service Management, Confluence, ScriptRunner (Groovy), Python, REST API v3, JSON, ADF format, Jira Cloud automations, Atlassian Marketplace apps, Data Center, Atlassian Rovo AI platform, Forge app development.