Shakella Thompson — Rail Traffic Controller

Work Experience

Rail Traffic Controller, Railway Operations Management

Duration: February 2023 - Present (1 year 4 months)
Summary: Facilitated and managed crucial network operations for the smooth and safe operations of trains, ensured 95% on-time train movements.
Responsibilities: Manage network operations, maintain continuous awareness of operational procedures, uphold safety standards, coordinate service adjustments, dispatch locomotives.
Technologies: Train Control applications, Canadian Rail Operating Rules (CROR)

Freelance Digital Marketer, Digital Marketing Campaigns

Duration: June 2020 - Present (4 years)
Summary: Developed tailored digital marketing strategies to drive brand awareness, engagement, and conversions, improved website traffic by 40%, and increased leads by 25%.
Responsibilities: Develop and execute multi-channel digital marketing campaigns, conduct market research, create engaging content, implement analytics tools, and cultivate client relationships.
Technologies: SEO, content marketing, social media, email marketing, data analytics tools

Court Services Officer, Criminal Court Services Division (MAG), Court Administration Support

Duration: April 2022 - January 2023 (10 months)
Summary: Provided vital support for the administration of court proceedings facilitating the delivery of justice within the Ontario judicial system.
Responsibilities: Managed courtroom logistics, facilitated court proceedings, assisted judges, responded to inquiries, and collaborated for operational efficiency.

HR Manager / Marketing Manager, Human Resources and Marketing Management

Duration: January 2022 - May 2022 (5 months)
Summary: Led HR strategies and marketing initiatives to drive brand visibility and engagement, revamped recruitment process reducing time-to-fill positions by 15%.
Responsibilities: Develop recruitment strategies, manage the hiring process, administer performance management programs, and manage digital marketing initiatives.

Breakfast Bar Attendant, Breakfast Service Excellence

Duration: March 2019 - March 2020 (1 year 1 month)
Summary: Played a pivotal role in guest experience by delivering high service standards and hospitality within the breakfast service area of the hotel.
Responsibilities: Prepared and replenished breakfast items, greeted and assisted guests, maintained cleanliness, adhered to safety protocols, and coordinated special events.

Courtesy Clerk, Retail Customer Service

Duration: August 2012 - September 2016 (4 years 2 months)
Summary: Assisted in maintaining high operational standards at the grocery store through excellent customer service and support.
Responsibilities: Provided customer service, assisted with store operations and maintenance.

Education

• Sheridan College
  Bachelor's degree, Business, Management, Marketing, and Related Support Services
  Not Provided
  
• Our Lady of Mount Carmel High School
  OSSD (Ontario Secondary School Diploma)
  2010 - 2014
  
• CDI College
  Diploma of Education, Business and Digital Marketing
  Not Provided
  

Certification

• Canadian Rail Operating Rules
  Not Provided
  Not Provided
  
• Six Sigma White Belt
  Not Provided
  Not Provided
  
• Smart Serve
  Not Provided
  Not Provided
  
• Lean Six Sigma White Belt Certification
  Not Provided
  Not Provided
  
• Business Analysis Foundations: Business Process Modeling
  Not Provided
  Not Provided