Privacy Statement

This privacy statement was last updated on July 29, 2025 and applies to citizens and legal permanent residents of the United Kingdom.

In this privacy statement, we explain what we do with the data we obtain about you via https://upstaff.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 To sell or share data with a third party

For this purpose we use the following data:

• A first and last name
• Account name or alias
• An email address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

Upon termination of the service we retain this data for the following period: 36 months.

1.2 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• Account name or alias
• An email address
• A telephone number
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 36

1.3 Registering an account

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• IP Address
• A telephone number
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 36

1.4 Newsletters

For this purpose we use the following data:

• An email address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 36

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• A first and last name
• An email address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 36

1.6 To be able to comply with legal obligations

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 36

1.7 Payments

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 36

1.8 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 36

1.9 To be able to offer personalized products and services

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• IP Address
• A telephone number
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 36

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Automated decision-making

We make decisions on the basis of automated processing with respect to matters that may have (significant) consequences for individuals. These are decisions taken by computer programmes or systems without human intervention.

we select most suitable candidates to be presented to clients

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Jersey Office of The Information Commissioner
2nd Floor 5 Castle Street
St. Helier
Jersey
JE2 3BT

St Martin’s House
Le Bordage
St. Peter Port
Guernsey
GY1 1BR

11. Data Protection Officer

Our Data Protection Officer has been registered with the Information Commissioner's Office. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Victor Chervonenko, or via vc@ex.comupstaff.com.

12. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

13. Contact details

Upstaff LTD
167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF
United Kingdom
Website: https://upstaff.com
Email: info@ex.comupstaff.com
Phone number: +447458197081

Annex

LiteSpeed Cache

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily.Please see https://quic.cloud/privacy-policy/ for more details.

 

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