Work Experience
Business Analyst / Project Manager, E-commerce marketplace
Duration: 09.2022 – now
Summary:- Online-store that provides the ability to manage items (mostly - apparel) and provide their Selling and Shipment
- The system has two subsystems: Backoffice to manage Items and conduct checkout and Webshop for Customers with the ability to reserve and buy online
- Integrations with: Stripe POS
- FedEx
- USPS
Responsibilities: Gathering customer requirements, analyzing market trends, and considering stakeholder feedback to define product requirements; Elicitation, analysis, and validation of user requirements and transforming them into structured system requirements; Prioritizing features based on customer needs, business objectives, and resource limitations; Creating UX wireframes to validate stakeholder requirements and illustrate system-user interactions (Figma, Balsamiq); Creating personas and mindmaps; Collaborating with cross-functional teams, including engineering, design, and marketing, to develop, launch, and enhance products; Overseeing the product development process from ideation to launch, ensuring timely delivery and adherence to budget; Creation and maintenance of project documentation (Confluence, Specifications); Participating in UAT as a system expert; Coordinating various types of meetings.
Technologies: WordPress, SharePoint, Jira, Confluence, Google Docs, Microsoft 365+, MS Teams, Zoom, Draw.io, Figma, Miro
Business Analyst / Project Manager, E-commerce platform for Amazon resellers
Duration: 07.2021 – 09.2022
Summary:- Web platform providing the ability to: sell and ship pallets bought at Amazon
- book items
- mark items as lots and set up auctions
- manage Item list from the backoffice
Responsibilities: Defining the product vision, strategy, and roadmap by analyzing market research and gathering customer feedback; Creating and managing the product backlog, which includes user stories with acceptance criteria; Coordinating team meetings and activities to facilitate collaboration and progress; Creating User Flow (Miro) and personas; Providing support to the development team; Managing the full cycle ticket process and prioritizing tasks using Jira; Projects Reports for the Customer (Status reports); Maintaining the project documentation in Confluence; Interacting with stakeholders regularly; Working closely with the engineering team to ensure timely delivery of features that align with product requirements.
Technologies: WordPress, Draw.io, SharePoint, MS Teams, Jira, Confluence, Google Docs, Microsoft 365+, Figma
Business Analyst & System analyst, Web platform for a charity organization
Duration: 01.2020 - 07.2021
Summary: Web-platform for charity organizations providing the ability to: donate money sign up for monthly/yearly donations see the charity event calendar sign up for events sell and ship merchandise over the USA
Responsibilities: Collaborating with stakeholders to elicit, document, and validate requirements; Creating and updating product documentation to support the product and its features; Generating status reports for customers; Supporting the development team and working collaboratively to ensure that features are delivered on time and meet the product requirements; Working closely with UX designers to ensure a positive user experience; Interacting with stakeholders daily, including meetings with customers and the development team, on-demand meetings, daily check-ins, and demo meetings.
Technologies: WordPress, Draw.io, SharePoint, MS Teams, Jira, Confluence, Google Docs, Microsoft 365+, Figma, Skype, Google Chat
Business Analyst, Web platform for a US Healthcare startup
Duration: 09.2018 – 01.2020
Summary:- Webapp, the main idea is to provide the ability to convert patients’ medical data into an understandable format and visualize it
- After that - to give recommendations (both in text and in voice - via Voice Assistant) on how to improve the user’s health
- Integration with EMRs (Electronic Medical Records) and proxies, AI providers, and tools
Responsibilities: Providing support and motivation to the development team; Documenting and validating product requirements through various means, such as Product Requirements Specification, Meeting Notes, Release Notes, Manuals, and User Guides; Conducting UAT for features and bugs; Collaborating with the PM to plan releases and prioritize the product backlog; Coordinating various meetings, including those with the team, customers, PO, third parties, demo meetings, on-demand meetings, etc; Communicating product updates and releases to stakeholders, such as executives, customers, and internal teams; Collaborating with customer support teams to resolve issues and gather feedback to improve the product.
Technologies: PHP, JavaScript, Jira, Confluence, Draw.io, Google docs, Balsamiq, Microsoft 365+, Skype
Education
Upstaffer since November, 2023
