Collaboration between Upstaff and Ukrfinservice, one of the key players in Ukraine’s insurance aggregator market, turned out to be a prime factor in the substantial improvement of functionality and efficiency of a platform. Such improvements included qualified electronic signatures, moving to the cloud, and optimization of API. In such a way, Upstaff helped Ukrfinservice scale operations to better serve its growing client base and expand the network of partners.
Challenges
- Legal Compliance & Competitive Advantage: The client had to implement an EDS to comply with legal requirements that would permit the company to remain competitive within the insurance market.
- Scalability and Flexibility: Due to a recent spike in traffic, there was an acute need to move the platform onto a cloud provider, as a result, platform flexibility would increase greatly regarding seasonal spikes in traffic.
- API Optimization: Urgent need to fix API-related issues that would make the experience seamless and usable for partners and customers, in such a way that all transactions and data exchange would work seamlessly between parties.
- Payment Processing: Important for clients to migrate to a new payment processor due to the necessity of enhancing the general reliability of transactions and reduction of downtimes.
- Email Service Reliability: Communication reliability required upgrading the in-house e-mail system by replacing the service with a more efficient third-party service.
- Software Updates: Client needs operating updates system and core software for further secure the platform and enhance its performance.
Solution
- Electronic Signature Integration: Successfully integrated a qualified EDS, that helped Ukrfinservice become one of the first insurance aggregators in Ukraine to offer this feature. This not only ensured full legal compliance but also strengthened trust within the client’s partner network.
- Cloud Migration: The migration from local servers to a cloud environment was completed swiftly, including comprehensive backup systems to protect data and ensure business continuity. It significantly enhanced the platform’s scalability and reliability.
- API Optimization: The platform’s API was optimized to streamline operations, improving performance and enabling faster, more reliable data processing, which is crucial for revenue generation.
- Payment Provider Migration: A smooth transition to a new payment provider enhanced the platform’s transaction reliability and reduced system downtime.
- Third-Party Email Integration: By integrating a third-party email service, the platform’s communication reliability was significantly improved, enhancing the speed and accuracy of email delivery.
- Software Upgrades: The platform was upgraded to the latest versions of PHP and Symfony, including a CMS vulnerability fix requiring PHP 7.4. It accelerated the development of new features and reduced time to market.
Key Outcomes
- Competitive Advantage with EDS: The introduction of EDS allowed the client to create a competitive advantage in the market because it ensured compliance with legislation and increased customer confidence, along with partner network development.
- Scalable and Reliable Platform: Cloud migration with API optimizations realized more flexibility in the platform and its reliability for handling increased load.
- Improved Security and Efficiency: Enhanced due to software upgrade, including new payment provider, by reducing risks and increasing the reliability of transactions.
- Smoothening Onboarding: Adding new insurance companies became easier, hence saving a lot of time and effort. Further operational optimization was done by introducing PDF templates for policy generation.
About the Client
“Ukrfinservice” is the leading insurance aggregator in Ukraine. For its clients, it offers a wide range of insurance policies such as travel, car, health insurance, property insurance, Green Card insurance, and others. The client has a platform that is constantly improved and optimized under the law and for the convenience of clients. “Ukrfinservice” cooperates with major Ukrainian insurance companies, providing clients with easy access to various insurance options. The client has its API that enables partners to easily integrate and generate insurance policies, which makes it one of the leading players in the Ukrainian insurance market.
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