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ITSM

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Hire ITSM Developers and Engineers

Mykhaylo R., ITSM Developer

- Over 20 years in IT with a master's degree in Cybernetics - Proficient in Ansible: Extensive experience in deploying and managing Ansible-driven infrastructure, particularly highlighted in roles as SRE/Architect (Aug 2018 – Present) and Senior DevOps Engineer/Lead Sysadmin (Aug 2020 – May 2021), where Ansible was pivotal in scaling a learning platform from 1,000 to over 100,000 students and in key migration projects. - Expertise in Windows Environments: Demonstrated strong skills in managing Windows environments, especially as an SRE/Architect (Aug 2018 – Present) and CTO (2013 – Mar 2022), involving Windows AD+MSSQL backoffice management and ITIL Service Management framework implementation on Windows platforms. - Versatile IT Roles with Ansible and Windows: Across various roles including IT Service Manager, Senior DevOps Engineer, and CTO, consistently applied Ansible and Windows technologies in large-scale infrastructure projects and day-to-day operations, showing versatility and depth in these areas. - Managing the growth of the learning platform from 1,000+ to 100k+ active students - ITIL v3 Foundations Certificate - More than 5 years of experience in leading ITIL Service Management capability and implementing end-to-end ITIL Service Management framework - Strong experience in using ServiceNow and Jira Service Desk for ITSM - Experienced IT/Telecom Specialist - UNIX and UNIX-Like OS (FreeBSD, Linux, SunOS, MacOS X) background - Over 20 years of Windows/windows server family. From NT4.0 /win3.1 up to Server2019. As well as upgrading Up to 15 years with server HW, and 13 years with storage solutions - Infrastructure problem-solver with a strong view on reliability, performance, and disaster recovery - Fluent English

ITSM

ITSM

Bash

Bash   10 yr.

Shell Scripts

Shell Scripts   10 yr.

MySQL

MySQL   10 yr.

Ansible

Ansible

Ansible Playbook

Ansible Playbook

Rariz, ITSM Developer

$60/hr

- 14+ years of experience providing end-to-end assistance and high-level resolutions for complex technical problems related to Oracle databases. - Proficient in performing optimizations, upgrades, regular patching strategies, and disaster recovery setups for databases hosted on-premise machines, Exadata machines, and Azure cloud machines. - Strong track record of database administration skills acquired during work with clients all over the world - Excellent communication skills gained during the global support experience and banking experience due to the interaction with the foreign top management - Extensive expertise in post-sales support, building backup and recovery strategies, assessing database performance, and setting up disaster recovery infrastructure. - Well-versed in administering BMC Remedy ITSM Oracle databases, conducting RMAN backup and restore procedures, performing performance analysis, tuning, patching, and updating. - Proficient in AIX, Debian, and RedHat Linux server administration. - Adept at managing LANs, WANs, and network connections, overseeing infrastructure projects, and coordinating teams for optimal project execution. - Possesses a wide range of certifications, including Oracle Database Administration, Oracle High Availability, Oracle Secure Backup, Oracle Data Guard, and Microsoft Certified Professional.

ITSM

ITSM

Oracle Database

Oracle Database

Database Administration

Database Administration

Michael A., ITSM Developer

- IT and Telecom specialist - Specialities: UNIX and UNIX-Like OSes (FreeBSD, Linux, SunOS, MacOS X) - Over 20years of Windows/windows server family. From NT4.0 /win3.1 up to Server2019. As well as upgrading Up to 15 years with server hw, 13 years with storage solutions. - 6 years with Microsoft 365 - Esx server/vsphere 5.0-7.0, hyper-v, freebsd bhyve - Able to translate configs between cisco/extreme/juniper/openbgpd etc. - ITILv3 associate, strong in ITIL/ITSM - Linux/macos (as well as server)/ FreeBSD/HP-UX - Available ASAP - Upper-Intermediate English

ITSM

ITSM

SRE

SRE   15 yr.

KP, DevOps with ITSM, Git, SVN, Docker, AWS (Amazon Web Services), Jenkins

KP, ITSM Developer

GIT, SVN, Docker, AWS, Jenkins, Kubernetes, ELK Stack, Grafana, Nagios, Dynatrace,Terraform, Azure, MySQL, MongoDB, PostgreSQL, bash, python, VScode, GitLab, Bitbucket, GitHub, Confluence, Jira ITSM, Windows, Linux, Windows Server, Microsoft Office, Active Directory, Hyper-V, Zabbix, Eset Remote Administrator, Veem Backup, Fortgidate, MDM

ITSM

ITSM

Git

Git

SVN

SVN

Docker

Docker

AWS (Amazon Web Services)

AWS (Amazon Web Services)

Jenkins

Jenkins

Only 3 Steps to Hire ITSM Developer

1
Talk to Our ITSM Talent Expert
Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
2
Meet Carefully Matched ITSM Talents
Within 1-3 days, we’ll share profiles and connect you with the right ITSM talents for your project. Schedule a call to meet engineers in person.
3
Validate Your Choice
Bring new ITSM expert on board with a trial period to confirm you hire the right one. There are no termination fees or hidden costs.

Welcome on Upstaff: The best site to hire ITSM Developer

Yaroslav Kuntsevych
Upstaff.com was launched in 2019, addressing software service companies, startups and ISVs, increasingly varying and evolving needs for qualified software engineers

Yaroslav Kuntsevych

CEO
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FAQs on ITSM Development

What is a ITSM Developer? Arrow

A ITSM Developer is a specialist in the ITSM framework/language, focusing on developing applications or systems that require expertise in this particular technology.

Why should I hire a ITSM Developer through Upstaff.com? Arrow

Hiring through Upstaff.com gives you access to a curated pool of pre-screened ITSM Developers, ensuring you find the right talent quickly and efficiently.

How do I know if a ITSM Developer is right for my project? Arrow

If your project involves developing applications or systems that rely heavily on ITSM, then hiring a ITSM Developer would be essential.

How does the hiring process work on Upstaff.com? Arrow

Post Your Job: Provide details about your project.
Review Candidates: Access profiles of qualified ITSM Developers.
Interview: Evaluate candidates through interviews.
Hire: Choose the best fit for your project.

What is the cost of hiring a ITSM Developer? Arrow

The cost depends on factors like experience and project scope, but Upstaff.com offers competitive rates and flexible pricing options.

Can I hire ITSM Developers on a part-time or project-based basis? Arrow

Yes, Upstaff.com allows you to hire ITSM Developers on both a part-time and project-based basis, depending on your needs.

What are the qualifications of ITSM Developers on Upstaff.com? Arrow

All developers undergo a strict vetting process to ensure they meet our high standards of expertise and professionalism.

How do I manage a ITSM Developer once hired? Arrow

Upstaff.com offers tools and resources to help you manage your developer effectively, including communication platforms and project tracking tools.

What support does Upstaff.com offer during the hiring process? Arrow

Upstaff.com provides ongoing support, including help with onboarding, and expert advice to ensure you make the right hire.

Can I replace a ITSM Developer if they are not meeting expectations? Arrow

Yes, Upstaff.com allows you to replace a developer if they are not meeting your expectations, ensuring you get the right fit for your project.

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Table of Contents

How and where is ITSM used?

How and where
  • Incident Management: Resolving IT issues
  • Change Management: Implementing updates
  • Problem Management: Identifying root causes
  • Asset Management: Tracking hardware/software
  • Service Catalog Management: Offering IT services
  • Knowledge Management: Sharing expertise
  • Service Level Management: Ensuring quality services
  • Request Fulfillment: Handling service requests
  • Release Management: Deploying software updates
  • Configuration Management: Managing IT infrastructure

Compare Junior, Middle, Senior, and Expert/Team Lead ITSM Developer roles

Seniority NameYears of experienceResponsibilities and activitiesAverage salary (USD/year)
Junior1-3 years
  • Code debugging
  • Simple feature development
50,000
Middle3-5 years
  • Module development
  • Code optimization
70,000
Senior5-8 years
  • Project design
  • Team mentoring
90,000
Expert/Team Lead8+ years
  • Architecture planning
  • Strategic decision-making
120,000

Quick Facts about ITSM.

Facts about
  • ITSM Software Development was born in the mystical year of 1989.
  • From handling incidents to managing changes, it does it all!
  • To dive into ITSM, you need a sprinkle of tech knowledge and a dollop of patience.
  • ITIL (Information Technology Infrastructure Library) is its popular BFF.
  • Fun Fact: ITSM helps keep tech chaos at bay, making IT wizards happy!

TOP ITSM Related Technologies

Related Technologies
  1. ServiceNow
  2. Jira
  3. BMC Remedy
  4. Zendesk
  5. Freshservice

What are top ITSM instruments and tools?

Instruments and tools
  • ServiceNow: A cloud-based ITSM tool by ServiceNow Inc. released in 2003
  • Jira Service Management: Formerly Jira Service Desk, by Atlassian, released in 2013
  • BMC Helix ITSM: By BMC Software, offering ITSM solutions since 2007
  • Cherwell Service Management: By Cherwell Software, released in 2004
  • Ivanti Service Manager: By Ivanti, providing ITSM solutions since 2002

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