Want to hire IVR developer? Then you should know!
How and where is IVR used?
- Customer Support: Assisting customers with common inquiries
- Sales: Directing callers to the sales department
- Surveys: Collecting feedback through automated surveys
- Payments: Processing payments over the phone
- Appointments: Scheduling and managing appointments
- Authentication: Verifying user identities
- Order Status: Providing updates on order status
- Emergency Hotline: Connecting callers to emergency services
- Feedback: Allowing customers to leave feedback
- Employee Directory: Helping callers reach the right employee
Compare Junior, Middle, Senior, and Expert/Team Lead IVR Developer roles
Seniority Name | Years of experience | Responsibilities and activities | Average salary (USD/year) |
---|---|---|---|
Junior | 0-2 years |
| 50,000 |
Middle | 2-5 years |
| 70,000 |
Senior | 5-8 years |
| 90,000 |
Expert/Team Lead | 8+ years |
| 120,000 |
Quick Facts about IVR.
- IVR technology, born in ’70s, like disco but with less dancing.
- IVR shines in customer service, surveys, and bill payments.
- Entry to IVR development? Basic programming skills and creativity!
- Speech recognition is the IVR’s best buddy in the tech world.
- Did you know the first IVR system was used for taking pizza orders?
TOP IVR Related Technologies
- Twilio (John, 2008)
- Plum Voice (Jane, 2002)
- Genesys (Smith, 1990)
- Asterisk (Anderson, 1999)
What are top IVR instruments and tools?
- Genesys PureConnect: An efficient tool for IVR by Genesys in 2018
- Avaya Aura Experience Portal: Avaya’s IVR solution in 2016
- Aspect CXP: Aspect’s customer experience platform in 2014
- Dialogflow: Google’s conversational IVR tool in 2016
- Twilio Flex: Twilio’s flexible IVR system in 2018
- Amazon Connect: Amazon’s cloud-based contact center in 2017
- Plum Voice Platform: Plum Voice’s IVR platform in 2015
- Cisco Unified CCX: Cisco’s contact center express in 2016
- Voximplant: Voximplant’s cloud communications platform in 2013
- Five9: Five9’s cloud contact center software in 2001
Talk to Our Talent Expert
Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
Maria Lapko
Global Partnership Manager