Want to hire OTRS developer? Then you should know!
How and where is OTRS used?
- Incident Management: Streamlining support tickets
- Service Request Fulfillment: Automating service requests
- Change Management: Managing changes efficiently
- Problem Management: Resolving recurring issues
- Knowledge Management: Centralizing knowledge base
- Asset Management: Tracking IT assets
- CMDB: Maintaining configuration data
- SLA Management: Monitoring service level agreements
- Reporting: Generating detailed reports
- Integration: Connecting with other systems
Compare Junior, Middle, Senior, and Expert/Team Lead OTRS Developer roles
Seniority Name | Years of experience | Responsibilities and activities | Average salary (USD/year) |
---|---|---|---|
Junior | 1-3 years | Responsibilities:
| $45,000 |
Middle | 3-5 years | Responsibilities:
| $65,000 |
Senior | 5-8 years | Responsibilities:
| $85,000 |
Expert/Team Lead | 8+ years | Responsibilities:
| $110,000 |
Quick Facts about OTRS.
- OTRS Software Development was born in the magical year of 2001.
- It is predominantly used in customer service and IT service management projects.
- If you want to dive into OTRS, you better have a basic understanding of PHP.
- When it comes to related technologies, MySQL is its best buddy.
- Fun Fact: OTRS stands for “Open Technology Real Services.” How cool is that?
TOP OTRS Related Technologies
- PHP (Rasmus, 1994)
- JavaScript (Brendan, 1995)
- HTML (Tim, 1991)
- CSS (Håkon, 1996)
- MySQL (Michael, 1995)
What are top OTRS instruments and tools?
- OTRS: Open-source ticketing system
- OTRS::ITSM: IT service management
- OTRS Business Solution™: Enhanced features
- OTRS::FAQ: Knowledge base management
- OTRS Incident Solution: Incident handling
- OTRS Surveys: Customer feedback
- OTRS Add-ons: Additional functionalities
Talk to Our Talent Expert
Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
Maria Lapko
Global Partnership Manager