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Hire Deeply Vetted <span>OTRS Developer</span>
Trusted by Businesses

Andrii Sh., DevOps Engineer

Cherkasy, Ukraine
Last Updated: 4 Jul 2023

- 24 years of professional expertise in the IT industry; - 2+ years of work experience with Kubernetes; - 6+ years of experience with Docker; - Solid skills in working with AWS Cloud Platform; - Experience with blockchain projects on Ethereum and Polkadot; - Deep knowledge of building and supporting monitoring and alerting systems using Grafana and Prometheus; - Good understanding of work with Terraform. - Skilled in designing, building, and improvement of the IT infrastructure; - Experienced in the implementation of solutions on Microsoft\ Apple \ and Unix platforms - Deep understanding of building virtual and cloud environments; - Experience in building corporate backup systems;

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OTRS

OTRS

Kubernetes (K8s)

Kubernetes (K8s)

Amazon Web Services (AWS)

Amazon Web Services (AWS)

DevOps

DevOps

Python

Python

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Mykhaylo R., DevOps/SRE/Lead System Administrator

Ukraine
Last Updated: 19 Mar 2024
Identity Verified
Language Verified
Programming Skills Verified
CV Verified

- Over 20 years in IT with a master's degree in Cybernetics - Proficient in Ansible: Extensive experience in deploying and managing Ansible-driven infrastructure, particularly highlighted in roles as SRE/Architect (Aug 2018 – Present) and Senior DevOps Engineer/Lead Sysadmin (Aug 2020 – May 2021), where Ansible was pivotal in scaling a learning platform from 1,000 to over 100,000 students and in key migration projects. - Expertise in Windows Environments: Demonstrated strong skills in managing Windows environments, especially as an SRE/Architect (Aug 2018 – Present) and CTO (2013 – Mar 2022), involving Windows AD+MSSQL backoffice management and ITIL Service Management framework implementation on Windows platforms. - Versatile IT Roles with Ansible and Windows: Across various roles including IT Service Manager, Senior DevOps Engineer, and CTO, consistently applied Ansible and Windows technologies in large-scale infrastructure projects and day-to-day operations, showing versatility and depth in these areas. - Managing the growth of the learning platform from 1,000+ to 100k+ active students - ITIL v3 Foundations Certificate - More than 5 years of experience in leading ITIL Service Management capability and implementing end-to-end ITIL Service Management framework - Strong experience in using ServiceNow and Jira Service Desk for ITSM - Experienced IT/Telecom Specialist - UNIX and UNIX-Like OS (FreeBSD, Linux, SunOS, MacOS X) background - Over 20 years of Windows/windows server family. From NT4.0 /win3.1 up to Server2019. As well as upgrading Up to 15 years with server HW, and 13 years with storage solutions - Infrastructure problem-solver with a strong view on reliability, performance, and disaster recovery - Fluent English

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OTRS

OTRS

Bash

Bash   10 yr.

Shell Scripts

Shell Scripts   10 yr.

MySQL

MySQL   10 yr.

Ansible

Ansible

Ansible Playbook

Ansible Playbook

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Michael A., Senior DevOps/SRE/Telecom specialist

Uzhgorod, Ukraine
Last Updated: 4 Jul 2023

- IT and Telecom specialist - Specialities: UNIX and UNIX-Like OSes (FreeBSD, Linux, SunOS, MacOS X) - Over 20years of Windows/windows server family. From NT4.0 /win3.1 up to Server2019. As well as upgrading Up to 15 years with server hw, 13 years with storage solutions. - 6 years with Microsoft 365 - Esx server/vsphere 5.0-7.0, hyper-v, freebsd bhyve - Able to translate configs between cisco/extreme/juniper/openbgpd etc. - ITILv3 associate, strong in ITIL/ITSM - Linux/macos (as well as server)/ FreeBSD/HP-UX - Available ASAP - Upper-Intermediate English

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OTRS

OTRS

SRE

SRE   15 yr.

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Vitaliy M., JavaScript Software Engineer (Node.js)

Ukraine
Last Updated: 4 Jul 2023

• Software Engineer with 6+ years of experience in software development based on backend technologies (Node.js, ExtJS, PHP /Symfony/). • Experience in next stages of the life cycle of development of business applications. Architecture design, planning, estimation, investigation, development, writing tests, support of existing code. • Understanding of relational database concepts, modular application architectures, design patterns • Development of project architecture, algorithms and models on customer requirements

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OTRS

OTRS

JavaScript

JavaScript

Node.js

Node.js

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Talk to Our Talent Expert

Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
Manager
Maria Lapko
Global Partnership Manager

Only 3 Steps to Hire OTRS Engineers

1
Talk to Our Talent Expert
Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
2
Meet Carefully Matched Talents
Within 1-3 days, we’ll share profiles and connect you with the right talents for your project. Schedule a call to meet engineers in person.
3
Validate Your Choice
Bring new talent on board with a trial period to confirm you hire the right one. There are no termination fees or hidden costs.

Welcome to Upstaff

Yaroslav Kuntsevych
Upstaff.com was launched in 2019, addressing software service companies, startups and ISVs, increasingly varying and evolving needs for qualified software engineers

Yaroslav Kuntsevych

CEO
Trusted by People
Henry Akwerigbe
Henry Akwerigbe
This is a super team to work with. Through Upstaff, I have had multiple projects to work on. Work culture has been awesome, teammates have been super nice and collaborative, with a very professional management. There's always a project for you if you're into tech such Front-end, Back-end, Mobile Development, Fullstack, Data Analytics, QA, Machine Learning / AI, Web3, Gaming and lots more. It gets even better because many projects even allow full remote from anywhere! Nice job to the Upstaff Team 🙌🏽.
Vitalii Stalynskyi
Vitalii Stalynskyi
I have been working with Upstaff for over a year on a project related to landscape design and management of contractors in land design projects. During the project, we have done a lot of work on migrating the project to a multitenant architecture and are currently working on new features from the backlog. When we started this project, the hiring processes were organized well. Everything went smoothly, and we were able to start working quickly. Payments always come on time, and there is always support from managers. All issues are resolved quickly. Overall, I am very happy with my experience working with Upstaff, and I recommend them to anyone looking for a new project. They are a reliable company that provides great projects and conditions. I highly recommend them to anyone looking for a partner for their next project.
Владислав «Sheepbar» Баранов
Владислав «Sheepbar» Баранов
We've been with Upstaff for over 2 years, finding great long-term PHP and Android projects for our available developers. The support is constant, and payments are always on time. Upstaff's efficient processes have made our experience satisfying and their reliable assistance has been invaluable.
Roman Masniuk
Roman Masniuk
I worked with Upstaff engineers for over 2 years, and my experience with them was great. We deployed several individual contributors to clients' implementations and put up two teams of upstaff engineers. Managers' understanding of tech and engineering is head and shoulders above other agencies. They have a solid selection of engineers, each time presented strong candidates. They were able to address our needs and resolve things very fast. Managers and devs were responsive and proactive. Great experience!
Yanina Antipova
Yanina Antipova
Хочу виразити велику подяку за таку швидку роботу по підбору двох розробників. Та ще й у такий короткий термін-2 дні. Це мене здивувало, адже ми шукали вже цілий місяць. І знайдені кандидати нам не підходили Це щось неймовірне. Доречі, ці кандидати працюють у нас і зараз. Та надать приклад іншим працівникам. Гарного дня!)
Наталья Кравцова
Наталья Кравцова
I discovered an exciting and well-paying project on Upstaff, and I couldn't be happier with my experience. Upstaff's platform is a gem for freelancers like me. It not only connects you with intriguing projects but also ensures fair compensation and a seamless work environment. If you're a programmer seeking quality opportunities, I highly recommend Upstaff.
Volodymyr
Volodymyr
Leaving a review to express how delighted I am to have found such a great side gig here. The project is intriguing, and I'm really enjoying the team dynamics. I'm also quite satisfied with the compensation aspect. It's crucial to feel valued for the work you put in. Overall, I'm grateful for the opportunity to contribute to this project and share my expertise. I'm thrilled to give a shoutout and recommendation to anyone seeking an engaging and rewarding work opportunity.

Hire OTRS Developer as Effortless as Calling a Taxi

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FAQs about OTRS Development

How do I hire a OTRS developer? Arrow

Are you desperately looking for a OTRS developer validated to your requirements and skills? Are you lacking in resources and tools to find the right developer? If yes, then you are at the right place! Because at Upstaff, the selection of the OTRS Developer is done professionally as per your requirement, in a short time of just a few days, from calling to the instant task of your validated developer, with all your required skills.

Where is the best place to find OTRS developers? Arrow

Sure enough, within the network there must be dozens, if not hundreds, of services and platforms where you can look for the OTRS guy you need, but just Upstaff lets you sort out the best of the best real qualified developers practically in a couple of minutes, so that you will be able to select the one whose personality will be a perfect fit to your company. This is the case when you can create a genuinely “Pizza” type of service in the field of custom software development.

How are Upstaff OTRS developers different? Arrow

Vetting by expert human reviewers is combined with historically curated feedback from clients and team-mates, which has enabled us to save, on average, more than 50 hours for each client team evaluating OTRS candidates for every position. We live and breathe technical excellence, borne out of extensive industry expertise.

How quickly can I hire OTRS developers through Upstaff? Arrow

Our process begins with a 30-minute discovery call: we’ll discuss your pain points, technical requirements, and team diversity. Meet Carefully Matched OTRS Talents. Upon your meeting confirmation, we’ll send you profiles and arrange an introduction call with the right talents for your project, within 1-3 days. Schedule a call to meet OTRS engineers in person. Make the right call. Bring a new OTRS developer on board with a trial period: confirm that the person you hired does the job right, no termination fees and no hidden fees.

How does Upstaff vet remote OTRS engineers? Arrow

After this introductory round, Upstaff Managers do an eval of the soft skills of the candidates before the hiring decision is approved or rejected. For the hard skills, the Upstaff Staffing Platform has a short testing session to check their OTRS skills or engage a senior developer to do a technical interview for more senior developers. You can reuse some of the hard and soft skills of past candidates to connect them with other jobs in the future (see below). Upstaff managers also do an eval of the talent before approving them for further work, allowing us to accelerate the work and ability to scale, but also providing information to clients on the talent pipeline. Finally, we also have a matching engine within the work mining system that matches candidates and jobs in real time.

How to hire OTRS developer? Arrow

If recruiting services and job boards are not your 1st option, you may want to consider a client-oriented service like Upstaff to find & hire OTRS developers. Upstaff has a network of vetted and tested OTRS developers. Here, you can hire web developers for a few simple coding tasks with OTRS.

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Table of Contents

How and where is OTRS used?

  • Incident Management: Streamlining support tickets
  • Service Request Fulfillment: Automating service requests
  • Change Management: Managing changes efficiently
  • Problem Management: Resolving recurring issues
  • Knowledge Management: Centralizing knowledge base
  • Asset Management: Tracking IT assets
  • CMDB: Maintaining configuration data
  • SLA Management: Monitoring service level agreements
  • Reporting: Generating detailed reports
  • Integration: Connecting with other systems

Compare Junior, Middle, Senior, and Expert/Team Lead OTRS Developer roles

Seniority NameYears of experienceResponsibilities and activitiesAverage salary (USD/year)
Junior1-3 yearsResponsibilities:

  • Assist in developing OTRS modules
  • Basic bug fixing
  • Documentation tasks
$45,000
Middle3-5 yearsResponsibilities:

  • Develop custom OTRS solutions
  • Advanced bug fixing
  • Provide technical support
$65,000
Senior5-8 yearsResponsibilities:

  • Lead OTRS projects
  • Optimize system performance
  • Mentor junior developers
$85,000
Expert/Team Lead8+ yearsResponsibilities:

  • Architect OTRS solutions
  • Make strategic decisions
  • Manage development teams
$110,000

Quick Facts about OTRS.

  • OTRS Software Development was born in the magical year of 2001.
  • It is predominantly used in customer service and IT service management projects.
  • If you want to dive into OTRS, you better have a basic understanding of PHP.
  • When it comes to related technologies, MySQL is its best buddy.
  • Fun Fact: OTRS stands for “Open Technology Real Services.” How cool is that?

TOP OTRS Related Technologies

  1. PHP (Rasmus, 1994)
  2. JavaScript (Brendan, 1995)
  3. HTML (Tim, 1991)
  4. CSS (Håkon, 1996)
  5. MySQL (Michael, 1995)

What are top OTRS instruments and tools?

  • OTRS: Open-source ticketing system
  • OTRS::ITSM: IT service management
  • OTRS Business Solution™: Enhanced features
  • OTRS::FAQ: Knowledge base management
  • OTRS Incident Solution: Incident handling
  • OTRS Surveys: Customer feedback
  • OTRS Add-ons: Additional functionalities

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Talk to Our Talent Expert

Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
Manager
Maria Lapko
Global Partnership Manager