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OTRS

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Hire OTRS Developers and Engineers

Andrii Sh., OTRS Developer

- 24 years of professional expertise in the IT industry; - 2+ years of work experience with Kubernetes; - 6+ years of experience with Docker; - Solid skills in working with AWS Cloud Platform; - Experience with blockchain projects on Ethereum and Polkadot; - Deep knowledge of building and supporting monitoring and alerting systems using Grafana and Prometheus; - Good understanding of work with Terraform. - Skilled in designing, building, and improvement of the IT infrastructure; - Experienced in the implementation of solutions on Microsoft\ Apple \ and Unix platforms - Deep understanding of building virtual and cloud environments; - Experience in building corporate backup systems;

OTRS

OTRS

Kubernetes

Kubernetes

AWS (Amazon Web Services)

AWS (Amazon Web Services)

DevOps

DevOps

Python

Python

Mykhaylo R., OTRS Developer

- Over 20 years in IT with a master's degree in Cybernetics - Proficient in Ansible: Extensive experience in deploying and managing Ansible-driven infrastructure, particularly highlighted in roles as SRE/Architect (Aug 2018 – Present) and Senior DevOps Engineer/Lead Sysadmin (Aug 2020 – May 2021), where Ansible was pivotal in scaling a learning platform from 1,000 to over 100,000 students and in key migration projects. - Expertise in Windows Environments: Demonstrated strong skills in managing Windows environments, especially as an SRE/Architect (Aug 2018 – Present) and CTO (2013 – Mar 2022), involving Windows AD+MSSQL backoffice management and ITIL Service Management framework implementation on Windows platforms. - Versatile IT Roles with Ansible and Windows: Across various roles including IT Service Manager, Senior DevOps Engineer, and CTO, consistently applied Ansible and Windows technologies in large-scale infrastructure projects and day-to-day operations, showing versatility and depth in these areas. - Managing the growth of the learning platform from 1,000+ to 100k+ active students - ITIL v3 Foundations Certificate - More than 5 years of experience in leading ITIL Service Management capability and implementing end-to-end ITIL Service Management framework - Strong experience in using ServiceNow and Jira Service Desk for ITSM - Experienced IT/Telecom Specialist - UNIX and UNIX-Like OS (FreeBSD, Linux, SunOS, MacOS X) background - Over 20 years of Windows/windows server family. From NT4.0 /win3.1 up to Server2019. As well as upgrading Up to 15 years with server HW, and 13 years with storage solutions - Infrastructure problem-solver with a strong view on reliability, performance, and disaster recovery - Fluent English

OTRS

OTRS

Bash

Bash   10 yr.

Shell Scripts

Shell Scripts   10 yr.

MySQL

MySQL   10 yr.

Ansible

Ansible

Ansible Playbook

Ansible Playbook

Vitaliy M., OTRS Developer

$35/hr

• Software Engineer with 6+ years of experience in software development based on backend technologies (Node.js, ExtJS, PHP /Symfony/). • Experience in next stages of the life cycle of development of business applications. Architecture design, planning, estimation, investigation, development, writing tests, support of existing code. • Understanding of relational database concepts, modular application architectures, design patterns • Development of project architecture, algorithms and models on customer requirements

OTRS

OTRS

JavaScript

JavaScript

Node.js

Node.js

Michael A., OTRS Developer

- IT and Telecom specialist - Specialities: UNIX and UNIX-Like OSes (FreeBSD, Linux, SunOS, MacOS X) - Over 20years of Windows/windows server family. From NT4.0 /win3.1 up to Server2019. As well as upgrading Up to 15 years with server hw, 13 years with storage solutions. - 6 years with Microsoft 365 - Esx server/vsphere 5.0-7.0, hyper-v, freebsd bhyve - Able to translate configs between cisco/extreme/juniper/openbgpd etc. - ITILv3 associate, strong in ITIL/ITSM - Linux/macos (as well as server)/ FreeBSD/HP-UX - Available ASAP - Upper-Intermediate English

OTRS

OTRS

SRE

SRE   15 yr.

Only 3 Steps to Hire OTRS Developer

1
Talk to Our OTRS Talent Expert
Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
2
Meet Carefully Matched OTRS Talents
Within 1-3 days, we’ll share profiles and connect you with the right OTRS talents for your project. Schedule a call to meet engineers in person.
3
Validate Your Choice
Bring new OTRS expert on board with a trial period to confirm you hire the right one. There are no termination fees or hidden costs.

Welcome on Upstaff: The best site to hire OTRS Developer

Yaroslav Kuntsevych
Upstaff.com was launched in 2019, addressing software service companies, startups and ISVs, increasingly varying and evolving needs for qualified software engineers

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FAQs on OTRS Development

What is a OTRS Developer? Arrow

A OTRS Developer is a specialist in the OTRS framework/language, focusing on developing applications or systems that require expertise in this particular technology.

Why should I hire a OTRS Developer through Upstaff.com? Arrow

Hiring through Upstaff.com gives you access to a curated pool of pre-screened OTRS Developers, ensuring you find the right talent quickly and efficiently.

How do I know if a OTRS Developer is right for my project? Arrow

If your project involves developing applications or systems that rely heavily on OTRS, then hiring a OTRS Developer would be essential.

How does the hiring process work on Upstaff.com? Arrow

Post Your Job: Provide details about your project.
Review Candidates: Access profiles of qualified OTRS Developers.
Interview: Evaluate candidates through interviews.
Hire: Choose the best fit for your project.

What is the cost of hiring a OTRS Developer? Arrow

The cost depends on factors like experience and project scope, but Upstaff.com offers competitive rates and flexible pricing options.

Can I hire OTRS Developers on a part-time or project-based basis? Arrow

Yes, Upstaff.com allows you to hire OTRS Developers on both a part-time and project-based basis, depending on your needs.

What are the qualifications of OTRS Developers on Upstaff.com? Arrow

All developers undergo a strict vetting process to ensure they meet our high standards of expertise and professionalism.

How do I manage a OTRS Developer once hired? Arrow

Upstaff.com offers tools and resources to help you manage your developer effectively, including communication platforms and project tracking tools.

What support does Upstaff.com offer during the hiring process? Arrow

Upstaff.com provides ongoing support, including help with onboarding, and expert advice to ensure you make the right hire.

Can I replace a OTRS Developer if they are not meeting expectations? Arrow

Yes, Upstaff.com allows you to replace a developer if they are not meeting your expectations, ensuring you get the right fit for your project.

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Table of Contents

How and where is OTRS used?

How and where
  • Incident Management: Streamlining support tickets
  • Service Request Fulfillment: Automating service requests
  • Change Management: Managing changes efficiently
  • Problem Management: Resolving recurring issues
  • Knowledge Management: Centralizing knowledge base
  • Asset Management: Tracking IT assets
  • CMDB: Maintaining configuration data
  • SLA Management: Monitoring service level agreements
  • Reporting: Generating detailed reports
  • Integration: Connecting with other systems

Compare Junior, Middle, Senior, and Expert/Team Lead OTRS Developer roles

Seniority NameYears of experienceResponsibilities and activitiesAverage salary (USD/year)
Junior1-3 yearsResponsibilities:

  • Assist in developing OTRS modules
  • Basic bug fixing
  • Documentation tasks
$45,000
Middle3-5 yearsResponsibilities:

  • Develop custom OTRS solutions
  • Advanced bug fixing
  • Provide technical support
$65,000
Senior5-8 yearsResponsibilities:

  • Lead OTRS projects
  • Optimize system performance
  • Mentor junior developers
$85,000
Expert/Team Lead8+ yearsResponsibilities:

  • Architect OTRS solutions
  • Make strategic decisions
  • Manage development teams
$110,000

Quick Facts about OTRS.

Facts about
  • OTRS Software Development was born in the magical year of 2001.
  • It is predominantly used in customer service and IT service management projects.
  • If you want to dive into OTRS, you better have a basic understanding of PHP.
  • When it comes to related technologies, MySQL is its best buddy.
  • Fun Fact: OTRS stands for “Open Technology Real Services.” How cool is that?

TOP OTRS Related Technologies

Related Technologies
  1. PHP (Rasmus, 1994)
  2. JavaScript (Brendan, 1995)
  3. HTML (Tim, 1991)
  4. CSS (Håkon, 1996)
  5. MySQL (Michael, 1995)

What are top OTRS instruments and tools?

Instruments and tools
  • OTRS: Open-source ticketing system
  • OTRS::ITSM: IT service management
  • OTRS Business Solution™: Enhanced features
  • OTRS::FAQ: Knowledge base management
  • OTRS Incident Solution: Incident handling
  • OTRS Surveys: Customer feedback
  • OTRS Add-ons: Additional functionalities

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