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OTRS
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OTRS

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Kubernetes
AWS
DevOps
Python
Java
Ruby
Spring
Microsoft SQL Server
MongoDB
MySQL
NoSQL
PostgreSQL
RDBMS
DigitalOcean
GCP
AWS Aurora
Google Kubernetes Engine (GKE)
MS Azure
Active Directory
CircleCI
Gradle
Jenkins
OpenVPN
Apache HTTP Server
Nginx
Puma (Ruby/Rack Web Server)
Atlassian Trello
Jira
OTRS
Bash
Centos
Debian
FreeBSD
FreePBX
Oracle Solaris
RedHat
Ubuntu
Docker
IPSec VPN
Terraform
VMWare ESX
ETH (Ethereum blockchain)
Polkadot
GitHub
GitLab
Grafana
Monit
Nagios
Prometheus
SENSU Monitoring
L2TP
OSPF
Linode API
Ruby on Rails
Balena OS
Citrix PS4
Citrix XenApp
ClamAV
G-Suite
McAfee Endp. Pro
NAS QNAP
PowerDNS
SpamAssasin
Symantec Endp
Thinstation
VMw. vSphere5
VMw. Zimbra
Windows 2003\XP
Windows 7\8
WindowsTS2003\08
Yocto
...

- 24 years of professional expertise in the IT industry; - 2+ years of work experience with Kubernetes; - 6+ years of experience with Docker; - Solid skills in working with AWS Cloud Platform; - Experience with blockchain projects on Ethereum and Polkadot; - Deep knowledge of building and supporting monitoring and alerting systems using Grafana and Prometheus; - Good understanding of work with Terraform. - Skilled in designing, building, and improvement of the IT infrastructure; - Experienced in the implementation of solutions on Microsoft\ Apple \ and Unix platforms - Deep understanding of building virtual and cloud environments; - Experience in building corporate backup systems;

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Seniority Senior (5-10 years)
Location Cherkasy, Ukraine
Bash 10yr.
Shell Scripts 10yr.
MySQL 10yr.
Ansible
Ansible Playbook
Perl 8yr.
Python 5yr.
MS Azure 5yr.
ITIL 5yr.
Oracle Database 4yr.
AWS 4yr.
PostgreSQL 3yr.
GCP 3yr.
AWS ElasticSearch 2yr.
MongoDB 2yr.
ServiceNow API 1yr.
Jira Service Desk 1yr.
Basic
Java
Pascal
juniper
NPM
Kibana
ELK stack (Elasticsearch, Logstash, Kibana)
Microsoft SQL Server
NoSQL
ORM
rrd
Azure
AWS CLI (Amazon Command Line Interface)
AWS CloudWatch
AWS CodeDeploy
AWS CodeDeploy mail
AWS EB (Amazon Elastic Beanstalk)
AWS Elastic Kubernetes Service (EKS)
Azure Key Vault
Hyper-V
MS Exchange
Agile
ITSM
Scrum
Waterfall
Apache Tomcat
BGP
CIFS
Diameter
Dovecot
LDAP
mrtg
OpenVPN
OSPF
Postfix
RADIUS
Samba
TLS
VLAN
VPN
BitBucket
GitHub
Bitrix
Bitrix24
Citrix
Red Hat OpenShift Container Platform
CI/CD
DevOps
GitLab CI
Jenkins
Kubernetes
Containerd
Docker
Docker Compose
Docker Swarm
ESXi
KVM (for Kernel-based Virtual Machine)
LXC
LXD
Oracle VM VirtualBox
Proxmox
Terraform
VmWare
Exim
FreeBSD
HP-UX
Linux
macOS
MacOS Server
NetBSD
SunOS
Unix
Windows
Grafana
Monit
Nagios
Prometheus
SIP
Zabbix
Jira
OTRS
RequestTracker
Kafka
RabbitMQ
Microsoft Office 365
BAS
cisco
Courier
CSIM
DELL
DRS
Esx
Extreme
GSM Networking
Horizon
HP
jre
Microtik
MS Project
Qemu
RDP
Sendmail
Stunnel
Supermicro
virtualization
VxLAN
windows rds
...

- Over 20 years in IT with a master's degree in Cybernetics - Proficient in Ansible: Extensive experience in deploying and managing Ansible-driven infrastructure, particularly highlighted in roles as SRE/Architect (Aug 2018 – Present) and Senior DevOps Engineer/Lead Sysadmin (Aug 2020 – May 2021), where Ansible was pivotal in scaling a learning platform from 1,000 to over 100,000 students and in key migration projects. - Expertise in Windows Environments: Demonstrated strong skills in managing Windows environments, especially as an SRE/Architect (Aug 2018 – Present) and CTO (2013 – Mar 2022), involving Windows AD+MSSQL backoffice management and ITIL Service Management framework implementation on Windows platforms. - Versatile IT Roles with Ansible and Windows: Across various roles including IT Service Manager, Senior DevOps Engineer, and CTO, consistently applied Ansible and Windows technologies in large-scale infrastructure projects and day-to-day operations, showing versatility and depth in these areas. - Managing the growth of the learning platform from 1,000+ to 100k+ active students - ITIL v3 Foundations Certificate - More than 5 years of experience in leading ITIL Service Management capability and implementing end-to-end ITIL Service Management framework - Strong experience in using ServiceNow and Jira Service Desk for ITSM - Experienced IT/Telecom Specialist - UNIX and UNIX-Like OS (FreeBSD, Linux, SunOS, MacOS X) background - Over 20 years of Windows/windows server family. From NT4.0 /win3.1 up to Server2019. As well as upgrading Up to 15 years with server HW, and 13 years with storage solutions - Infrastructure problem-solver with a strong view on reliability, performance, and disaster recovery - Fluent English

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Seniority Senior (5-10 years)
Location Ukraine
SRE 15yr.
Microsoft Office 365 6yr.
juniper
Symfony
Microsoft SQL Server
MySQL
Oracle Database
PostgreSQL
AWS
GCP
AWS RDS (Amazon Relational Database Service)
Hyper-V
Apache Tomcat
Docker Swarm
KVM (for Kernel-based Virtual Machine)
VmWare
vSphere
FreeBSD
HP-UX
Linux
macOS
SunOS
Unix
ITIL
ITSM
Kafka
RabbitMQ
Kubernetes
OTRS
1C
1C BAS
Billing solutions
cisco
Cisco servers
Esx
Extreme
GPO (Group Policy Object)
GSM Networking
Horizon
HP
ITILv3
Juniper Dell
Lenovo
Microtik
NT4.0
openbgpd
Qemu
Server2019
Sigtran Basic
SS7 Basic
Supermicro
VoIP
win3.1
windows rds
...

- IT and Telecom specialist - Specialities: UNIX and UNIX-Like OSes (FreeBSD, Linux, SunOS, MacOS X) - Over 20years of Windows/windows server family. From NT4.0 /win3.1 up to Server2019. As well as upgrading Up to 15 years with server hw, 13 years with storage solutions. - 6 years with Microsoft 365 - Esx server/vsphere 5.0-7.0, hyper-v, freebsd bhyve - Able to translate configs between cisco/extreme/juniper/openbgpd etc. - ITILv3 associate, strong in ITIL/ITSM - Linux/macos (as well as server)/ FreeBSD/HP-UX - Available ASAP - Upper-Intermediate English

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Seniority Senior (5-10 years)
Location Uzhgorod, Ukraine
JavaScript
Node.js
PHP
TypeScript
CSS
HTML
jQuery
Express
Ext JS
Next.js
React
React Native
Kibana
Firebase
MariaDB
Memcached
Microsoft SQL Server
MongoDB
PostgreSQL
Redis
Sequelize
Sphinx
AWS EC2
AWS RDS (Amazon Relational Database Service)
AWS S3
Docker
WebAssembly
sendgrid
Git
InVision
Kafka
MQQT
RabbitMQ
OTRS
Redmine
Sentry
Travis CI
WebSockets
Alexa
Auth0
EB
Fat-Free
...

• Software Engineer with 6+ years of experience in software development based on backend technologies (Node.js, ExtJS, PHP /Symfony/). • Experience in next stages of the life cycle of development of business applications. Architecture design, planning, estimation, investigation, development, writing tests, support of existing code. • Understanding of relational database concepts, modular application architectures, design patterns • Development of project architecture, algorithms and models on customer requirements

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Seniority Senior (5-10 years)
Location Ukraine

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Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
Manager
Maria Lapko
Global Partnership Manager
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Want to hire OTRS developer? Then you should know!

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How and where is OTRS used?

  • Incident Management: Streamlining support tickets
  • Service Request Fulfillment: Automating service requests
  • Change Management: Managing changes efficiently
  • Problem Management: Resolving recurring issues
  • Knowledge Management: Centralizing knowledge base
  • Asset Management: Tracking IT assets
  • CMDB: Maintaining configuration data
  • SLA Management: Monitoring service level agreements
  • Reporting: Generating detailed reports
  • Integration: Connecting with other systems

Compare Junior, Middle, Senior, and Expert/Team Lead OTRS Developer roles

Seniority NameYears of experienceResponsibilities and activitiesAverage salary (USD/year)
Junior1-3 yearsResponsibilities:

  • Assist in developing OTRS modules
  • Basic bug fixing
  • Documentation tasks
$45,000
Middle3-5 yearsResponsibilities:

  • Develop custom OTRS solutions
  • Advanced bug fixing
  • Provide technical support
$65,000
Senior5-8 yearsResponsibilities:

  • Lead OTRS projects
  • Optimize system performance
  • Mentor junior developers
$85,000
Expert/Team Lead8+ yearsResponsibilities:

  • Architect OTRS solutions
  • Make strategic decisions
  • Manage development teams
$110,000

Quick Facts about OTRS.

  • OTRS Software Development was born in the magical year of 2001.
  • It is predominantly used in customer service and IT service management projects.
  • If you want to dive into OTRS, you better have a basic understanding of PHP.
  • When it comes to related technologies, MySQL is its best buddy.
  • Fun Fact: OTRS stands for “Open Technology Real Services.” How cool is that?

TOP OTRS Related Technologies

  1. PHP (Rasmus, 1994)
  2. JavaScript (Brendan, 1995)
  3. HTML (Tim, 1991)
  4. CSS (Håkon, 1996)
  5. MySQL (Michael, 1995)

What are top OTRS instruments and tools?

  • OTRS: Open-source ticketing system
  • OTRS::ITSM: IT service management
  • OTRS Business Solution™: Enhanced features
  • OTRS::FAQ: Knowledge base management
  • OTRS Incident Solution: Incident handling
  • OTRS Surveys: Customer feedback
  • OTRS Add-ons: Additional functionalities
Table of Contents

Talk to Our Expert

Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
Manager
Maria Lapko
Global Partnership Manager

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FAQs on OTRS Development

What is a OTRS Developer? Arrow

A OTRS Developer is a specialist in the OTRS framework/language, focusing on developing applications or systems that require expertise in this particular technology.

Why should I hire a OTRS Developer through Upstaff.com? Arrow

Hiring through Upstaff.com gives you access to a curated pool of pre-screened OTRS Developers, ensuring you find the right talent quickly and efficiently.

How do I know if a OTRS Developer is right for my project? Arrow

If your project involves developing applications or systems that rely heavily on OTRS, then hiring a OTRS Developer would be essential.

How does the hiring process work on Upstaff.com? Arrow

Post Your Job: Provide details about your project.
Review Candidates: Access profiles of qualified OTRS Developers.
Interview: Evaluate candidates through interviews.
Hire: Choose the best fit for your project.

What is the cost of hiring a OTRS Developer? Arrow

The cost depends on factors like experience and project scope, but Upstaff.com offers competitive rates and flexible pricing options.

Can I hire OTRS Developers on a part-time or project-based basis? Arrow

Yes, Upstaff.com allows you to hire OTRS Developers on both a part-time and project-based basis, depending on your needs.

What are the qualifications of OTRS Developers on Upstaff.com? Arrow

All developers undergo a strict vetting process to ensure they meet our high standards of expertise and professionalism.

How do I manage a OTRS Developer once hired? Arrow

Upstaff.com offers tools and resources to help you manage your developer effectively, including communication platforms and project tracking tools.

What support does Upstaff.com offer during the hiring process? Arrow

Upstaff.com provides ongoing support, including help with onboarding, and expert advice to ensure you make the right hire.

Can I replace a OTRS Developer if they are not meeting expectations? Arrow

Yes, Upstaff.com allows you to replace a developer if they are not meeting your expectations, ensuring you get the right fit for your project.