Want to hire Salesforce Service Cloud developer? Then you should know!
Table of Contents
How and where is Salesforce Service Cloud used?
- Customer Support: Manage customer inquiries
- Field Service: Track field technician tasks
- Knowledge Management: Create and share knowledge articles
- Telephony Integration: Integrate phone systems
- Case Management: Monitor and resolve customer cases
- AI Chatbots: Implement AI-powered chatbots
- Social Media Integration: Engage with customers on social media
- Sales Collaboration: Collaborate on sales opportunities
- Community Forums: Create online customer communities
- Analytics Dashboard: Track service performance metrics
Compare Junior, Middle, Senior, and Expert/Team Lead Salesforce Service Cloud Developer roles
Seniority Name | Years of experience | Responsibilities and activities | Average salary (USD/year) |
---|---|---|---|
Junior | 1-2 years | Responsibilities & Activities:
| 50,000 |
Middle | 3-5 years | Responsibilities & Activities:
| 70,000 |
Senior | 6-8 years | Responsibilities & Activities:
| 90,000 |
Expert/Team Lead | 9+ years | Responsibilities & Activities:
| 120,000 |
Quick Facts about Salesforce Service Cloud.
- Service Cloud was born in ’08, like the iPhone 3G era.
- Projects love Service Cloud like cats love boxes.
- Entry to Service Cloud: easier than making toast.
- Service Cloud’s BFF: Salesforce Sales Cloud.
- Service Cloud can handle more cases than a cat meme.
TOP Salesforce Service Cloud Related Technologies
- JavaScript
- Apex
- SQL
- HTML
(Author A, 2005)
(Author B, 2008)
(Author C, 1974)
(Author D, 1991)
What are top Salesforce Service Cloud instruments and tools?
- Salesforce Field Service Lightning: Optimizes field operations, Salesforce, 2016
- Service Cloud Voice: Integrate call center into Service Cloud, Salesforce, 2020
- Salesforce Inbox: Boosts sales productivity, Salesforce, 2019
- Service Cloud Einstein: AI-powered service tools, Salesforce, 2017
- Live Agent: Real-time chat support, Salesforce, 2012
- Salesforce Surveys: Create surveys within Service Cloud, Salesforce, 2018
Talk to Our Talent Expert
Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
Maria Lapko
Global Partnership Manager