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Service Manager
Trusted by Businesses

Priscilla Macaulay, Service Manager Developer

Last Updated: 1 Jul 2024

Customer service professional with extensive experience in delivering exceptional service and support. Known for strong communication skills, problem-solving abilities, and a customer-centric approach. Proficient in handling diverse customer inquiries, resolving issues efficiently, and enhancing customer satisfaction. Demonstrated success in streamlining customer service processes, implementing effective solutions, and fostering positive client relationships. Proven track record in improving service quality and achieving high customer retention rates through strategic initiatives and a commitment to excellence.

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Research Skills

Research Skills

Conflict Management

Conflict Management

support

support

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Vladimir Sh., Service Manager Developer

Belarus
Last Updated: 31 Aug 2023

- 10+ years in QA with experience in leading various QA teams and projects and strong experience in staffing and resource management. - Experience in creating test automation frameworks for Web UI/API/Mobile - Great knowledge of CI environment configuration - Working knowledge of different OS (Windows, Linux) - Proven ability to learn fast new technologies and approaches to use them as soon as possible - Skilled in developing test documentation such as test plans, test cases, incident reports and using defect tracking systems - Good understanding of systems development life cycle methodology - Strong knowledge about software development life cycle, QA methodology and tools

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QA

QA

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Florin S., Service Manager Developer

Poland
Last Updated: 18 Jul 2023

- Over 15 years of IT and Service Management experience, currently serving as a Service Manager at Mastek. - Demonstrated expertise in ITIL Service Operations, Service Design, and ServiceNow API. - Proven experience in team leadership, vendor relationship management, and service contract compliance. - Proficient in utilizing project management methodologies such as Agile and Kanban, and tools like Atlassian JIRA and Confluence. - Solid educational background and multiple professional certifications including ITIL V3 Foundation and Certified Support Center Manager (SCA). - Fluent in English.

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Service Design

Service Design

ServiceNow API

ServiceNow API

ITIL Service Operations

ITIL Service Operations

ITIL V3 Foundation

ITIL V3 Foundation

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5.0
Based on 9 reviews

Talk to Our Talent Expert

Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
Manager
Maria Lapko
Global Partnership Manager

Only 3 Steps to Hire Service Manager Engineers

1
Talk to Our Talent Expert
Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
2
Meet Carefully Matched Talents
Within 1-3 days, we’ll share profiles and connect you with the right talents for your project. Schedule a call to meet engineers in person.
3
Validate Your Choice
Bring new talent on board with a trial period to confirm you hire the right one. There are no termination fees or hidden costs.

Welcome to Upstaff

Yaroslav Kuntsevych
Upstaff.com was launched in 2019, addressing software service companies, startups and ISVs, increasingly varying and evolving needs for qualified software engineers

Yaroslav Kuntsevych

CEO
Trusted by People
5.0
Based on 9 reviews
google
Roman Masniuk August 25, 2023

I worked with Upstaff engineers for over 2 years, and my experience with them was great. We deployed several individual contributors to clients' implementations and put up two teams of upstaff engineers. Managers' understanding of tech and engineering is head and shoulders above other agencies. They have a solid selection of engineers, each time presented strong candidates. They were able to address our needs and resolve things very fast. Managers and devs were responsive and proactive. Great experience!

google
Volodymyr August 11, 2023

Leaving a review to express how delighted I am to have found such a great side gig here. The project is intriguing, and I'm really enjoying the team dynamics. I'm also quite satisfied with the compensation aspect. It's crucial to feel valued for the work you put in.Overall, I'm grateful for the opportunity to contribute to this project and share my expertise. I'm thrilled to give a shoutout and recommendation to anyone seeking an engaging and rewarding work opportunity.

google
Henry Akwerigbe August 30, 2023

This is a super team to work with. Through Upstaff, I have had multiple projects to work on. Work culture has been awesome, teammates have been super nice and collaborative, with a very professional management.There's always a project for you if you're into tech such Front-end, Back-end, Mobile Development, Fullstack, Data Analytics, QA, Machine Learning / AI, Web3, Gaming and lots more.It gets even better because many projects even allow full remote from anywhere!Nice job to the Upstaff Team 🙌🏽.

google
Vitalii Stalynskyi August 29, 2023

I have been working with Upstaff for over a year on a project related to landscape design and management of contractors in land design projects. During the project, we have done a lot of work on migrating the project to a multitenant architecture and are currently working on new features from the backlog.When we started this project, the hiring processes were organized well. Everything went smoothly, and we were able to start working quickly. Payments always come on time, and there is always support from managers. All issues are resolved quickly.Overall, I am very happy with my experience working with Upstaff, and I recommend them to anyone looking for a new project. They are a reliable company that provides great projects and conditions. I highly recommend them to anyone looking for a partner for their next project.

google
Maryna Navo September 25, 2023

Крутий сервіс, зручна комунікація. Допомогли з закриттям мого питання на 200%

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