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Vitalii K., MS Dynamics 365 Engineer

Last Updated: 4 Jul 2023

- A Software Engineer with over 10 years of development experience in the IT industry. - Most of his experience is related to the .NET platform and C# language, both in client and server-side development. - Solid experience working with MS Dynamics 365 and cross-application integrations. - Upper-Intermediate English

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MS Dynamics 365

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Vitalii, MS Dynamics 365 / Power Platform Engineer

Last Updated: 5 Jul 2023

- Experience with the full lifecycle of designing, developing, installing, configuring, and maintaining applications on SharePoint 2016/2019, 2019 Online, Microsoft 365, Power Automate, Power Apps, MS Dynamics 365, and Power BI. - Upper-Intermediate English. - Beginner German.

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MS Dynamics 365   5 yr.

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Anton S., MS Dynamics 365 Engineer

Last Updated: 4 Jul 2023

- 3 years of experience with MS Dynamics 365 - Expert in C#, .NET, and SQL with database analysis and design. - Skilled in developing design, installation, testing, and maintenance of software systems. - Proficient in various platforms, languages, and embedded systems. - Experienced with the latest cutting-edge development tools and procedures. - Upper-Intermediate English

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MS Dynamics 365

MS Dynamics 365



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Danylo B., Dynamics 365 / Power Apps Engineer

Last Updated: 25 Oct 2023

- Experienced middle software developer with 4 years of experience developing, designing, installing, testing, and maintaining software systems. - Proficient in C#, .Net, MVVM, React, TypeScript, HTML, CSS, MS Power Apps, Logic Apps and Dynamics 365 CE. - Skilled in various platforms, languages, and embedded systems. - Experienced in bug fixing, development, task assessment, and communication with users and customers. - Familiar with methodologies, principles, paradigms, and patterns in software development, as well as SDLC and software development practices. - Upper-Intermediate

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MS Dynamics 365

MS Dynamics 365

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Power Apps

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Oleksandr P., Senior SharePoint/ MS Dynamics 365 / Power Apps Engineer

Last Updated: 4 Jul 2023

- IT experience starting in 2015. - Experience with the full lifecycle of designing, developing, installing, configuring, and maintaining applications on SharePoint 2007/2010/2013/2016/2019 Online. Nintex products (Workflows, Forms) - Strong knowledge of .NET, C#, ASP.NET, HTML (HTML5), JavaScript, CSS (CSS3). - Experience with Dynamics CRM, Power Apps, CDS, Power Automate, TypeScript, jQuery, Bootstrap (3, 4), Data Tables, SharePoint libs, ReactJS, React-Redux, Vue.js, Semantic UI. - Extensive experience with MS Visual Studio 2012/2013/2015/2017/2019, VS Code, TFS, Jira, Git. Android, Windows Phone, Xamarin, Outlook Add-ins, Outlook framework, React Native, Parse Platform, Firebase. - Upper-Intermediate English

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MS Dynamics 365

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Our journey starts with a 30-minute discovery call to explore your project challenges, technical needs, and team diversity. Meet Carefully Matched MS Dynamics 365 Talents. Within 1-3 days, we’ll share profiles and connect you with the right talents for your project. Schedule a call to meet engineers in person. Validate Your Choice. Bring a new MS Dynamics 365 developer on board with a trial period to confirm that you’ve hired the right one. There are no termination fees or hidden costs.

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Upstaff Managers conduct an introductory round with potential candidates to assess their soft skills. Additionally, the talent’s hard skills are evaluated through testing or verification by a qualified developer during a technical interview. The Upstaff Staffing Platform stores data on past and present MS Dynamics 365 candidates. Upstaff managers also assess talent and facilitate rapid work and scalability, offering clients valuable insights into their talent pipeline. Additionally, we have a matching system within the platform that operates in real-time, facilitating efficient pairing of candidates with suitable positions.

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Table of Contents

What are top MS Dynamics 365 instruments and tools?

  • Microsoft Dynamics 365 Finance and Operations: This tool is designed to help businesses manage their financial and operational processes. It provides features for financial management, supply chain management, human resources, and more. Dynamics 365 Finance and Operations has been available since 2016 and is widely used by organizations across various industries.
  • Microsoft Dynamics 365 Customer Engagement: This tool focuses on customer relationship management (CRM) and helps businesses build and maintain strong customer relationships. It offers modules for sales, marketing, customer service, and field service. Dynamics 365 Customer Engagement has a long history, starting with the release of Microsoft CRM in 2003. It has since evolved into a comprehensive CRM solution used by businesses worldwide.
  • Microsoft Dynamics 365 Business Central: Formerly known as Microsoft Dynamics NAV, Business Central is an all-in-one business management solution for small and medium-sized enterprises. It provides functionalities for finance, sales, purchasing, inventory, and more. Business Central has been available since the 1980s and has a large user base globally.
  • Microsoft Dynamics 365 Sales: This tool is specifically designed to streamline the sales process and help sales teams close deals more effectively. It offers features for lead management, opportunity tracking, sales forecasting, and sales analytics. Dynamics 365 Sales is widely used by sales professionals to drive revenue growth.
  • Microsoft Dynamics 365 Marketing: As the name suggests, this tool focuses on marketing automation and campaign management. It helps businesses create and execute targeted marketing campaigns, track customer interactions, and measure marketing ROI. Dynamics 365 Marketing is a relatively newer addition to the Dynamics 365 suite, introduced in 2018.
  • Microsoft Power Automate: Formerly known as Microsoft Flow, Power Automate is a workflow automation tool that integrates with Dynamics 365 and other Microsoft services. It allows users to create automated workflows to streamline business processes and eliminate manual tasks. Power Automate has gained popularity for its ease of use and flexibility.
  • Microsoft Power Apps: Power Apps is a low-code development platform that enables users to build custom business applications without extensive coding knowledge. It integrates seamlessly with Dynamics 365 and allows organizations to create tailored solutions to meet their unique business needs. Power Apps has gained traction in the market due to its ability to accelerate app development.
  • Microsoft Power BI: Power BI is a business intelligence and data visualization tool that helps organizations analyze and visualize their data. It allows users to create interactive reports and dashboards, enabling data-driven decision-making. Power BI integrates with Dynamics 365 to provide real-time insights into key business metrics.
  • Microsoft Azure: While not exclusive to Dynamics 365, Azure is an integral part of the Microsoft ecosystem and plays a crucial role in hosting and managing Dynamics 365 applications. Azure provides a scalable and secure cloud infrastructure that powers Dynamics 365 deployments worldwide. It offers a wide range of services, including compute, storage, networking, and more.

Soft skills of a MS Dynamics 365 Developer

Soft skills are essential for a successful career as an MS Dynamics 365 Developer. These skills complement technical expertise and enable developers to effectively collaborate, communicate, and problem-solve in a dynamic work environment.


  • Effective Communication: Ability to clearly convey ideas, ask questions, and actively listen to team members and stakeholders.
  • Adaptability: Willingness to learn new technologies, adapt to changing project requirements, and work in a fast-paced environment.
  • Teamwork: Collaboration with other developers, testers, and business analysts to achieve project goals and deliver high-quality solutions.
  • Time Management: Efficiently prioritize tasks, meet deadlines, and manage workload to ensure timely project delivery.
  • Problem Solving: Analytical thinking and troubleshooting skills to identify and resolve issues encountered during development.


  • Leadership: Ability to take ownership of tasks, guide junior developers, and provide mentorship to facilitate their growth.
  • Client Management: Strong interpersonal skills to effectively understand and address client requirements, concerns, and feedback.
  • Negotiation Skills: Proficiency in negotiating project scope, timelines, and deliverables to ensure alignment between stakeholders.
  • Conflict Resolution: Capability to identify and resolve conflicts among team members or stakeholders to maintain a harmonious work environment.
  • Presentation Skills: Effective communication of complex technical concepts to both technical and non-technical audiences.
  • Attention to Detail: Meticulousness in reviewing code, documentation, and system configurations to ensure accuracy and quality.
  • Self-Motivation: Proactive approach to learning new features, staying updated with industry trends, and enhancing personal skills.


  • Strategic Thinking: Ability to align technical solutions with business objectives and provide insights for process improvements.
  • Project Management: Proficiency in coordinating and managing multiple projects, assigning tasks, and tracking progress.
  • Client Relationship Management: Building and maintaining strong relationships with clients, understanding their business needs, and providing innovative solutions.
  • Team Leadership: Inspiring and guiding a team of developers, delegating tasks, and fostering a collaborative and productive work environment.
  • Business Acumen: Understanding the impact of technology on business processes and making informed decisions to drive organizational success.
  • Risk Management: Identifying potential risks, developing mitigation strategies, and ensuring project delivery within defined constraints.
  • Quality Assurance: Implementing best practices for code review, testing, and ensuring high-quality deliverables.
  • Innovation: Driving innovation by exploring and implementing new technologies, frameworks, and methodologies.

Expert/Team Lead

  • Strategic Planning: Developing long-term technology roadmaps, aligning them with business goals, and driving digital transformation initiatives.
  • Executive Communication: Ability to effectively communicate complex technical concepts to C-level executives and influence decision-making.
  • Change Management: Leading teams through organizational changes, fostering a culture of continuous improvement, and managing resistance to change.
  • Resource Management: Effectively allocating resources, managing budgets, and optimizing team productivity.
  • Vendor Management: Collaborating with external vendors, evaluating their solutions, and ensuring compliance with project requirements.
  • Thought Leadership: Contributing to industry forums, publishing technical articles, and sharing expertise to establish professional credibility.
  • Business Development: Identifying new business opportunities, participating in proposal development, and engaging with potential clients.
  • Conflict Management: Resolving complex conflicts among stakeholders, negotiating win-win solutions, and maintaining strong relationships.
  • Influencing Skills: Ability to influence and persuade team members, stakeholders, and senior management to adopt new strategies or technologies.
  • Continuous Learning: Actively seeking knowledge, staying updated with the latest advancements, and promoting a culture of continuous learning within the team.
  • Technical Vision: Developing a technical vision for the organization, evaluating emerging technologies, and recommending strategic investments.

Pros & cons of MS Dynamics 365

8 Pros of MS Dynamics 365

  • Integration: MS Dynamics 365 offers seamless integration with other Microsoft products, such as Office 365 and Power BI, providing a unified and efficient experience for users.
  • Scalability: It is designed to accommodate the needs of businesses of all sizes, from small startups to large enterprises, allowing for easy scalability as the business grows.
  • Flexibility: MS Dynamics 365 provides a wide range of modules and functionalities that can be customized to meet specific business requirements, ensuring a tailored solution for each organization.
  • Cloud-based: Being a cloud-based solution, MS Dynamics 365 offers the advantage of accessibility from anywhere, at any time, enabling remote work and collaboration.
  • Business Intelligence: The platform incorporates advanced analytics and reporting capabilities, empowering businesses to gain valuable insights and make data-driven decisions.
  • Automation: MS Dynamics 365 automates various business processes, including sales, marketing, and customer service, streamlining operations and boosting productivity.
  • Security: With Microsoft’s robust security measures, MS Dynamics 365 ensures the protection of sensitive business data and compliance with industry regulations.
  • Support: Microsoft provides extensive support and resources for MS Dynamics 365, including documentation, training materials, and a dedicated community, ensuring users have the assistance they need.

8 Cons of MS Dynamics 365

  • Complexity: The platform can be complex to set up and configure, requiring technical expertise and potentially additional costs for implementation and customization.
  • Learning Curve: Due to its extensive features and functionalities, users may require time and training to fully understand and utilize all the capabilities of MS Dynamics 365.
  • Cost: MS Dynamics 365 is a subscription-based service, and the costs can add up, especially for larger organizations or those requiring multiple licenses and additional modules.
  • Dependency on Internet: As a cloud-based solution, MS Dynamics 365 relies on a stable internet connection, and disruptions or outages can impact access and productivity.
  • Data Migration: Migrating existing data from legacy systems to MS Dynamics 365 can be a complex and time-consuming process, requiring careful planning and execution.
  • Customization Limitations: While MS Dynamics 365 offers customization options, there may be limitations in terms of the extent of customization possible, particularly for highly specialized requirements.
  • Third-Party Integration: Although MS Dynamics 365 integrates well with other Microsoft products, integrating with third-party applications may require additional effort and technical expertise.
  • Upgrade Challenges: Upgrading to newer versions of MS Dynamics 365 may involve compatibility issues and potential disruptions to existing configurations and customizations.

Let’s consider Difference between Junior, Middle, Senior, Expert/Team Lead developer roles.

Seniority NameYears of experienceResponsibilities and activitiesAverage salary (USD/year)
Junior0-2 yearsAssisting senior developers in coding, testing, and debugging software applications. Learning new technologies and programming languages. Participating in code reviews and contributing to the development of small-scale projects. Following coding standards and best practices.45,000-65,000
Middle2-5 yearsDeveloping software modules or components. Collaborating with cross-functional teams to define project requirements and specifications. Writing efficient and scalable code. Conducting unit testing and debugging. Assisting junior developers and providing technical guidance.65,000-85,000
Senior5-10 yearsLeading the development of complex software systems. Designing and architecting software solutions. Mentoring and coaching junior and middle developers. Conducting code reviews and ensuring adherence to quality standards. Collaborating with stakeholders to define project goals and deliverables.85,000-120,000
Expert/Team Lead10+ yearsLeading and managing a team of developers. Setting technical direction and making strategic decisions. Providing guidance and mentoring to team members. Collaborating with stakeholders to define project roadmaps. Participating in high-level system design and architecture discussions. Ensuring the overall success of the development team and project.120,000+

Cases when MS Dynamics 365 does not work

  1. Integration Issues: MS Dynamics 365 may encounter difficulties when integrating with other systems or applications. This can lead to data synchronization problems, delays in data updates, or even system crashes. For instance, if there is a mismatch in data formats or incompatible APIs, the integration may fail, causing disruptions in the overall workflow.
  2. Performance Bottlenecks: In some cases, MS Dynamics 365 may struggle to handle large volumes of data or complex business processes. As the database grows, the system might experience performance bottlenecks, resulting in slower response times and decreased productivity. Organizations with extensive data sets or intricate workflows should carefully assess the system’s scalability to avoid such issues.
  3. Customization Challenges: While MS Dynamics 365 offers extensive customization options, complex customizations can sometimes lead to system instability. Over-customization can introduce conflicts between different customizations or with future updates, making it difficult to maintain and upgrade the system. It is crucial to strike a balance between customization and system stability.
  4. User Adoption Issues: Like any new software, MS Dynamics 365 may face user adoption challenges. If end-users are not properly trained or if the system lacks user-friendly features, employees may resist using the application effectively. Low user adoption can hinder the system’s success and impact the organization’s ability to leverage its full potential.
  5. Data Security Concerns: As an enterprise-level CRM and ERP solution, MS Dynamics 365 handles sensitive business data. Organizations must ensure that proper security measures are in place to protect against unauthorized access, data breaches, or cyber threats. Failure to implement robust security practices can lead to reputational damage, legal implications, and financial losses.

TOP 10 MS Dynamics 365 Related Technologies

  • C#

    C# is the primary language used for Microsoft Dynamics 365 software development. It is a versatile and powerful language that offers a wide range of features and capabilities. With C#, developers can create robust and scalable applications for the Dynamics 365 platform.

  • .NET Framework

    The .NET Framework is an essential technology for Dynamics 365 software development. It provides a comprehensive and consistent programming model that enables developers to build applications that seamlessly integrate with Dynamics 365. The .NET Framework offers a rich set of libraries and tools for faster and more efficient development.

  • JavaScript

    JavaScript is widely used in Dynamics 365 development to enhance the user interface and add custom functionalities. It enables developers to create interactive and dynamic web applications that integrate seamlessly with Dynamics 365. JavaScript can be used to customize forms, automate processes, and extend the capabilities of Dynamics 365.

  • Power Platform

    The Power Platform is a suite of tools and technologies that empowers developers to create custom solutions for Dynamics 365. It includes Power Apps, Power Automate, and Power BI. Power Apps allows developers to build low-code/no-code applications, Power Automate enables workflow automation, and Power BI provides powerful data analytics capabilities.

  • SQL Server

    SQL Server is a widely used relational database management system that integrates seamlessly with Dynamics 365. It provides a robust and scalable storage solution for Dynamics 365 applications. Developers can leverage SQL Server to store and retrieve data, perform complex queries, and ensure data integrity within their Dynamics 365 solutions.

  • Azure Cloud Services

    Azure Cloud Services offer a range of services and capabilities that enhance Dynamics 365 software development. Developers can leverage Azure for hosting, scalability, security, and integration purposes. Azure provides a reliable and scalable infrastructure that enables developers to build and deploy Dynamics 365 applications with ease.

  • Visual Studio

    Visual Studio is the preferred integrated development environment (IDE) for Dynamics 365 software development. It provides a rich set of tools and features that streamline the development process. With Visual Studio, developers can write, debug, and deploy their Dynamics 365 applications efficiently. It offers advanced code editing, debugging, and project management capabilities.

TOP 11 Facts about MS Dynamics 365

  • Microsoft Dynamics 365 is a comprehensive suite of business applications that combines customer relationship management (CRM) and enterprise resource planning (ERP) capabilities.
  • It was first released in 2016, and since then, it has gained significant popularity among businesses of all sizes and industries.
  • Dynamics 365 offers a wide range of applications, including sales, customer service, field service, finance and operations, marketing, and more, allowing organizations to streamline their processes and improve overall efficiency.
  • With its cloud-based architecture, Dynamics 365 provides businesses with the flexibility and scalability they need to adapt to changing market demands and easily scale their operations.
  • One of the key advantages of Dynamics 365 is its seamless integration with other Microsoft products and services, such as Office 365, Power BI, and Azure, enabling organizations to leverage their existing infrastructure and tools.
  • Dynamics 365 utilizes artificial intelligence (AI) capabilities to empower businesses with advanced analytics, predictive insights, and intelligent automation, helping them make data-driven decisions and drive innovation.
  • It offers a unified user interface that provides a consistent experience across all applications, making it easier for users to navigate and work with different modules within the system.
  • Microsoft regularly updates and enhances Dynamics 365 with new features and functionalities, ensuring that businesses always have access to the latest tools and technologies to stay competitive in the market.
  • Dynamics 365 is available in different editions to cater to the specific needs and budgets of various organizations, including Enterprise Edition for large enterprises and Business Edition for small and medium-sized businesses.
  • As a cloud-based solution, Dynamics 365 offers enhanced security measures to protect sensitive data, including encryption, multi-factor authentication, and continuous monitoring.
  • Microsoft has a vast network of partners and developers who provide implementation, customization, and support services for Dynamics 365, ensuring that businesses can receive the necessary assistance to maximize their investment in the platform.

How and where is MS Dynamics 365 used?

Case NameCase Description
1. Sales and Marketing AutomationMS Dynamics 365 Development provides robust tools to streamline sales and marketing processes. It enables organizations to manage leads, track customer interactions, automate email campaigns, and analyze customer data to drive targeted marketing strategies. This helps businesses improve sales productivity, optimize marketing efforts, and boost customer engagement.
2. Customer Service ManagementWith MS Dynamics 365, businesses can efficiently manage customer service operations. It offers features like case management, knowledge base, and self-service portals to ensure timely and effective resolution of customer queries and issues. The system also provides analytics and reporting capabilities to monitor service performance and identify areas for improvement.
3. Field Service ManagementMS Dynamics 365 Development empowers organizations to optimize field service operations. It allows businesses to schedule and dispatch field technicians based on their expertise and location. The system also provides real-time updates on technician status and inventory levels, enabling efficient resource allocation and reducing service response times.
4. Project ManagementMS Dynamics 365 offers project management capabilities to help businesses effectively plan, execute, and monitor projects. It allows teams to collaborate, track tasks, manage timelines, and allocate resources. The system also provides project analytics and reporting, enabling project managers to make data-driven decisions and ensure project success.
5. Supply Chain ManagementMS Dynamics 365 Development enables organizations to optimize their supply chain processes. It provides functionalities like inventory management, demand planning, order fulfillment, and supplier collaboration. By streamlining supply chain operations, businesses can reduce costs, improve order accuracy, and enhance overall efficiency.
6. Financial ManagementMS Dynamics 365 offers comprehensive financial management capabilities, including general ledger, accounts payable/receivable, budgeting, and financial reporting. It enables businesses to automate financial processes, ensure accurate accounting, and generate real-time financial insights. This helps organizations make informed financial decisions and maintain regulatory compliance.
7. Human Resource ManagementMS Dynamics 365 Development provides features to streamline HR processes, such as employee onboarding, performance management, leave management, and talent acquisition. It helps HR departments automate administrative tasks, improve employee engagement, and enhance workforce productivity.
8. Business Intelligence and AnalyticsMS Dynamics 365 offers powerful business intelligence tools to analyze vast amounts of data and derive meaningful insights. It provides interactive dashboards, data visualization, and advanced analytics capabilities. Organizations can utilize these tools to identify trends, make data-driven decisions, and gain a competitive edge in the market.
9. Integration and CustomizationMS Dynamics 365 Development allows seamless integration with other business systems and applications, enabling data exchange and process automation. The system also provides customization options, allowing businesses to tailor the solution according to their unique requirements and workflows.

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