Service Manager Salaries and Rates in 2024

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Median Salary Expectations:

How statistics are calculated

We count how many offers each candidate received and for what salary. For example, if a Service Manager with a salary of $4,500 received 10 offers, then we would count him 10 times. If there were no offers, then he would not get into the statistics either.

The graph column is the total number of offers. This is not the number of vacancies, but an indicator of the level of demand. The more offers there are, the more companies try to hire such a specialist. 5k+ includes candidates with salaries >= $5,000 and < $5,500.

Median Salary Expectation – the weighted average of the market offer in the selected specialization, that is, the most frequent job offers for the selected specialization received by candidates. We do not count accepted or rejected offers.

Service Manager

An IT Service Manager manages the delivery of IT services for an organization by ensuring those services are fit for purpose, available, and performant, while closely aligned with the rest of the business. This involves overseeing service delivery, resolving incidents and service requests, and continually improving service delivery quality and efficiency.

ITSM Best Practices

IT Service Managers deliver IT service management best practices such as ITIL (Information Technology Infrastructure Library) to optimize service delivery processes, manage resources effectively, and facilitate continuous service improvement.

Main Responsibilities

  • Managing and supervising service delivery operations – to ensure the fulfillment of defined SLAs and KPIs
  • Leading incident and problem management – to resolve IT issues quickly and minimize impact on service continuity
  • Driving continuous service improvement – identifying improvement opportunities and implementing process improvements

Optimizing IT Resources

IT Service Managers optimize the use of IT resources including personnel, infrastructures, and budgets to support service delivery and maintain operation efficiency. They establish connections with internal and external stakeholders, especially business units, to identify needs and provide IT services accordingly. They also manage IT vendor relationships to ensure adherence to contractual obligations and service delivery agreements, and pay attention to security issues and compliance requirements.

Additional Responsibilities:

  • Reporting on service performance
  • Keeping detailed documentation
  • Managing service change to minimize disturbances
  • Training and mentoring the IT team

Desktop Software

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