Hire Service Manager Developer

A result-driven software engineer with a background in Agricultural and Environmental Engineering, and extensive experience in customer service roles. Versed in both front-end and back-end development, and adept at using React.js, Python, PHP, and JavaScript alongside HTML and CSS. Demonstrates a solid understanding of software development practices with practical experience in using CRM, Freshdesk, Paystack, and SEO tools. A proven track record in handling customer communications and feedback, complemented by excellent interpersonal skills and an ability to foster team collaboration. The engineer brings a strong problem-solving ethos, and is proficient in MS Office applications, with strengths in multi-tasking and adapting to new technologies.

Customer service professional with extensive experience in delivering exceptional service and support. Known for strong communication skills, problem-solving abilities, and a customer-centric approach. Proficient in handling diverse customer inquiries, resolving issues efficiently, and enhancing customer satisfaction. Demonstrated success in streamlining customer service processes, implementing effective solutions, and fostering positive client relationships. Proven track record in improving service quality and achieving high customer retention rates through strategic initiatives and a commitment to excellence.

- 10+ years in QA with experience in leading various QA teams and projects and strong experience in staffing and resource management. - Experience in creating test automation frameworks for Web UI/API/Mobile - Great knowledge of CI environment configuration - Working knowledge of different OS (Windows, Linux) - Proven ability to learn fast new technologies and approaches to use them as soon as possible - Skilled in developing test documentation such as test plans, test cases, incident reports and using defect tracking systems - Good understanding of systems development life cycle methodology - Strong knowledge about software development life cycle, QA methodology and tools

- Over 15 years of IT and Service Management experience, currently serving as a Service Manager at Mastek. - Demonstrated expertise in ITIL Service Operations, Service Design, and ServiceNow API. - Proven experience in team leadership, vendor relationship management, and service contract compliance. - Proficient in utilizing project management methodologies such as Agile and Kanban, and tools like Atlassian JIRA and Confluence. - Solid educational background and multiple professional certifications including ITIL V3 Foundation and Certified Support Center Manager (SCA). - Fluent in English.