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Customer Service
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ONI FAITH ADEPEJU, Customer Service Developer

Last Job: 2 Oct 2023

As a customer service representative, the candidate has a strong background in customer satisfaction. They have 2+ years of experience in the customer service industry, demonstrating their ability to communicate effectively and solve problems.Key technical skills include proficiency in customer service tools such as Salesforce, Microsoft Office Suite, Five9 Dialer, Zendesk, Freshdesk, HubSpot, GoHighLevel, and RingCentral. They are also a 65WPM typist and have strong analytical and problem-solving abilities.The candidate is an excellent team player with attention to detail and multitasking skills. They have advanced written and oral communication skills in English and Yoruba.Overall, the candidate's profile showcases their hands-on expertise, problem-solving background, customer service education, and general work experience in customer service. They have a strong skill set in various software tools and possess the necessary qualities to excel in a customer service role.

Customer Service

Customer Service   2 yr.

Call Handling

Call Handling   2 yr.

Appointment Setting

Appointment Setting   2 yr.

HubSpot CRM

HubSpot CRM   2 yr.

View ONI

Akinlabi M., Customer Service Developer

Last Job: 16 Dec 2023

Expert with front-end developing, Technical writing because of electronic expert, and interior design

Customer Service

Customer Service

Technical Writer

Technical Writer   2 yr.

CSS

CSS   3 yr.

HTML5

HTML5   3 yr.

Python

Python   4 yr.

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Maryann Okimba, Customer Service Developer

Last Job: 8 Jul 2024

A certified Customer Success Specialist, highly motivated and result oriented with 5+ years of experience providing exceptional customer service. Proven ability to resolve inquiries efficiently, build positive relationships, and exceed customer satisfaction goals. Skilled in troubleshooting, communication, and problem-solving, with a passion for ensuring a positive customer experience. Committed to upholding company values and exceeding performance expectations to foster long-term customer relationships.

Customer Service

Customer Service

Client Communication

Client Communication

Data Management

Data Management

Time Management

Time Management

troubleshooting

troubleshooting

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Ionut Lucian Eremia, Customer Service Developer

Last Job: 12 Sep 2023

Ionut Lucian Eremia is a junior project manager. He has a Bachelor's Degree in Law from the University of Bucharest. With over 4 years of work experience, Ionut has developed a range of technical skills and expertise.Key Technical Skills: 1. Proficient in project planning and risk management. 2. Skilled in people management and team leadership. 3. Experienced in product management and game design. 4. Familiar with ServiceNow and direct sales processes. 5. Strong problem-solving abilities. 6. Knowledgeable in sales consulting and sales processes. 7. Well-versed in software development practices and methodologies.Ionut has demonstrated his technical expertise through his work as a project manager in a mobile gaming development team. He has also co-founded Ions Options, a company that provides customer support services for startups and small companies.In his previous role as a customer support team lead at Playtika, Ionut oversaw all support operations for Playtrika's casual games engine - Jelly Button. Notable games he worked on include Merge Stories and Dice Life.Ionut's strong engineering background and technical skills make him a standout candidate for software engineering positions. His experience in project management, game design, and customer support adds value to any team he joins.

Customer Service

Customer Service   6 yr.

Agile

Agile   0.5 yr.

Team Management

Team Management   2 yr.

Problem Solving

Problem Solving

Product Management

Product Management   0.5 yr.

View Ionut

Agim Johnpatrick Munachimso, Customer Service Developer

Last Job: 15 Feb 2024

Professional secretary and Virtual assistant with over 3 years of industry experience across various sectors including education, entertainment, health, and business. Demonstrated abilities in managing schedules, handling communications, and providing remote administrative support to enhance operational efficiency. Proficient in research, data entry, social media management, and a suite of other administrative tasks. Offering a 10% discount to the first new client, highlighting a commitment to providing valuable and affordable services.

Customer Service

Customer Service

Schedulers

Schedulers

Call Handling

Call Handling

View Agim
5.0
Based on 9 reviews

Talk to Our Talent Expert

Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
Manager
Maria Lapko
Global Partnership Manager

Only 3 Steps to Hire Customer Service Developer

1
Talk to Our Customer Service Talent Expert
Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
2
Meet Carefully Matched Customer Service Talents
Within 1-3 days, we’ll share profiles and connect you with the right Customer Service talents for your project. Schedule a call to meet engineers in person.
3
Validate Your Choice
Bring new Customer Service expert on board with a trial period to confirm you hire the right one. There are no termination fees or hidden costs.

Welcome on Upstaff: The best site to hire Customer Service Developer

Yaroslav Kuntsevych
Upstaff.com was launched in 2019, addressing software service companies, startups and ISVs, increasingly varying and evolving needs for qualified software engineers

Yaroslav Kuntsevych

CEO
Hire Dedicated Customer Service Developer Trusted by People
5.0
Based on 9 reviews
google
Roman Masniuk August 25, 2023

I worked with Upstaff engineers for over 2 years, and my experience with them was great. We deployed several individual contributors to clients' implementations and put up two teams of upstaff engineers. Managers' understanding of tech and engineering is head and shoulders above other agencies. They have a solid selection of engineers, each time presented strong candidates. They were able to address our needs and resolve things very fast. Managers and devs were responsive and proactive. Great experience!

google
Vitalii Stalynskyi August 29, 2023

I have been working with Upstaff for over a year on a project related to landscape design and management of contractors in land design projects. During the project, we have done a lot of work on migrating the project to a multitenant architecture and are currently working on new features from the backlog.When we started this project, the hiring processes were organized well. Everything went smoothly, and we were able to start working quickly. Payments always come on time, and there is always support from managers. All issues are resolved quickly.Overall, I am very happy with my experience working with Upstaff, and I recommend them to anyone looking for a new project. They are a reliable company that provides great projects and conditions. I highly recommend them to anyone looking for a partner for their next project.

google
Volodymyr August 11, 2023

Leaving a review to express how delighted I am to have found such a great side gig here. The project is intriguing, and I'm really enjoying the team dynamics. I'm also quite satisfied with the compensation aspect. It's crucial to feel valued for the work you put in.Overall, I'm grateful for the opportunity to contribute to this project and share my expertise. I'm thrilled to give a shoutout and recommendation to anyone seeking an engaging and rewarding work opportunity.

google
Henry Akwerigbe August 30, 2023

This is a super team to work with. Through Upstaff, I have had multiple projects to work on. Work culture has been awesome, teammates have been super nice and collaborative, with a very professional management.There's always a project for you if you're into tech such Front-end, Back-end, Mobile Development, Fullstack, Data Analytics, QA, Machine Learning / AI, Web3, Gaming and lots more.It gets even better because many projects even allow full remote from anywhere!Nice job to the Upstaff Team 🙌🏽.

google
Maryna Navo September 25, 2023

Крутий сервіс, зручна комунікація. Допомогли з закриттям мого питання на 200%

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FAQs on Customer Service Development

What is a Customer Service Developer? Arrow

A Customer Service Developer is a specialist in the Customer Service framework/language, focusing on developing applications or systems that require expertise in this particular technology.

Why should I hire a Customer Service Developer through Upstaff.com? Arrow

Hiring through Upstaff.com gives you access to a curated pool of pre-screened Customer Service Developers, ensuring you find the right talent quickly and efficiently.

How do I know if a Customer Service Developer is right for my project? Arrow

If your project involves developing applications or systems that rely heavily on Customer Service, then hiring a Customer Service Developer would be essential.

How does the hiring process work on Upstaff.com? Arrow

Post Your Job: Provide details about your project.
Review Candidates: Access profiles of qualified Customer Service Developers.
Interview: Evaluate candidates through interviews.
Hire: Choose the best fit for your project.

What is the cost of hiring a Customer Service Developer? Arrow

The cost depends on factors like experience and project scope, but Upstaff.com offers competitive rates and flexible pricing options.

Can I hire Customer Service Developers on a part-time or project-based basis? Arrow

Yes, Upstaff.com allows you to hire Customer Service Developers on both a part-time and project-based basis, depending on your needs.

What are the qualifications of Customer Service Developers on Upstaff.com? Arrow

All developers undergo a strict vetting process to ensure they meet our high standards of expertise and professionalism.

How do I manage a Customer Service Developer once hired? Arrow

Upstaff.com offers tools and resources to help you manage your developer effectively, including communication platforms and project tracking tools.

What support does Upstaff.com offer during the hiring process? Arrow

Upstaff.com provides ongoing support, including help with onboarding, and expert advice to ensure you make the right hire.

Can I replace a Customer Service Developer if they are not meeting expectations? Arrow

Yes, Upstaff.com allows you to replace a developer if they are not meeting your expectations, ensuring you get the right fit for your project.

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Table of Contents

How and where is Customer Service used?

How and where
  • Real-time customer support: Resolving issues instantly
  • Chatbots for automated responses: Enhancing efficiency
  • Personalized customer interactions: Improving satisfaction
  • Omnichannel support integration: Seamless communication
  • Self-service portals: Empowering customers
  • Feedback analysis: Enhancing service quality
  • Predictive analytics for customer trends: Anticipating needs
  • Social media monitoring: Managing online reputation
  • Call center optimization: Streamlining operations
  • Knowledge base management: Ensuring accurate information

Compare Junior, Middle, Senior, and Expert/Team Lead Customer Service Developer roles

Seniority NameYears of experienceResponsibilities and activitiesAverage salary (USD/year)
Junior0-2 years
  • Respond to basic customer inquiries
  • Assist in troubleshooting technical issues
$30,000 – $40,000
Middle2-5 years
  • Handle escalated customer complaints
  • Develop customer service procedures
$40,000 – $60,000
Senior5-8 years
  • Train and mentor junior developers
  • Lead projects to improve customer experience
$60,000 – $80,000
Expert/Team Lead8+ years
  • Define customer service strategies
  • Manage team performance and goals
$80,000 – $100,000

Quick Facts about Customer Service.

Facts about
  • Customer Service Software Development was born in 1990.
  • Most popular project types using this technology are CRM systems.
  • The entry threshold for this technology is basic programming skills.
  • One of the most popular related technologies is Help Desk Software.
  • Fun fact: The first customer service software was created by a team of nerds in a garage.

TOP Customer Service Related Technologies

Related Technologies
  1. Zendesk (Zendesk, 2007)
  2. Freshdesk (Freshworks, 2010)
  3. Intercom (Intercom, 2011)
  4. Salesforce Service Cloud (Salesforce, 2012)
  5. LiveChat (LiveChat, 2002)

What are top Customer Service instruments and tools?

Instruments and tools
  • Freshdesk: A helpdesk software by Freshworks released in 2010
  • Zendesk: Customer service platform by Zendesk, released in 2007
  • Intercom: Messaging platform by Intercom, released in 2011
  • LiveChat: Live chat software by LiveChat, released in 2002
  • Salesforce Service Cloud: Customer service platform by Salesforce, released in 2008

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Talk to Our Talent Expert

Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
Manager
Maria Lapko
Global Partnership Manager