Want to hire Customer Service developer? Then you should know!
How and where is Customer Service used?
- Real-time customer support: Resolving issues instantly
- Chatbots for automated responses: Enhancing efficiency
- Personalized customer interactions: Improving satisfaction
- Omnichannel support integration: Seamless communication
- Self-service portals: Empowering customers
- Feedback analysis: Enhancing service quality
- Predictive analytics for customer trends: Anticipating needs
- Social media monitoring: Managing online reputation
- Call center optimization: Streamlining operations
- Knowledge base management: Ensuring accurate information
Compare Junior, Middle, Senior, and Expert/Team Lead Customer Service Developer roles
Seniority Name | Years of experience | Responsibilities and activities | Average salary (USD/year) |
---|---|---|---|
Junior | 0-2 years |
| $30,000 – $40,000 |
Middle | 2-5 years |
| $40,000 – $60,000 |
Senior | 5-8 years |
| $60,000 – $80,000 |
Expert/Team Lead | 8+ years |
| $80,000 – $100,000 |
Quick Facts about Customer Service.
- Customer Service Software Development was born in 1990.
- Most popular project types using this technology are CRM systems.
- The entry threshold for this technology is basic programming skills.
- One of the most popular related technologies is Help Desk Software.
- Fun fact: The first customer service software was created by a team of nerds in a garage.
TOP Customer Service Related Technologies
- Zendesk (Zendesk, 2007)
- Freshdesk (Freshworks, 2010)
- Intercom (Intercom, 2011)
- Salesforce Service Cloud (Salesforce, 2012)
- LiveChat (LiveChat, 2002)
What are top Customer Service instruments and tools?
- Freshdesk: A helpdesk software by Freshworks released in 2010
- Zendesk: Customer service platform by Zendesk, released in 2007
- Intercom: Messaging platform by Intercom, released in 2011
- LiveChat: Live chat software by LiveChat, released in 2002
- Salesforce Service Cloud: Customer service platform by Salesforce, released in 2008
Talk to Our Talent Expert
Our journey starts with a 30-min discovery call to explore your project challenges, technical needs and team diversity.
Maria Lapko
Global Partnership Manager